Frequently Asked Questions

To make a complaint, please email us or you may use the online Web Service Request page which is located here: Service Request | Poway, CA - Official Website.  Please include your name, address and daytime phone number, and provide us with as much information as possible relating to your complaint. You may also file a complaint by calling 858-668-4660.

Once a complaint is received the site will be visited. If warranted, a letter will be sent to the property owner requiring the weeds to be removed. You can submit your complaint online.

Code Compliance will visit the site and send a letter as necessary. You can also contact the County of San Diego’s Department of Environmental Health, which has the Vector Control Program that serves all residents of San Diego County. They handle mosquitoes, rodents and general vector control. The Fight the Bite website has information about mosquitoes, rodents, and other vector control issues. The telephone number for the Vector Control Program is 858-694-2888.

Citizens are often unaware that their dogs bark for extended periods of time while they are away from home. The City of Poway contracts with the San Diego Humane Society for animal control and dog barking complaints. Please call 619-299-7012 and leave your full name, address, address of the dog(s) and basic details about the complaint on the message line. An Animal Control Officer will notify the owners in writing about the barking.

Please understand that a barking dog is not necessarily a violation of the Poway Municipal Code and that calmly discussing a barking dog problem with your neighbor is often the best way to handle the situation.

Concerns about vehicles on the street should be referred to the Sheriff’s Poway Station at 858-513-2800.

Once you have an alarm company, you must apply for an alarm permit (PDF) with Munipal, the City’s contractor that manages the alarm system. You can also apply online using the City of Poway Alarm Site. You will need to pay a one-time fee of $69.