Does the City provide financial assistance for filling a pool?

The City of Poway does not provide financial assistance for filling your pool. To ensure that the filling of your pool does not affect your sewer billing, it is recommended that you not fill your pool during the winter months of November-April. For an explanation of how your sewer charge is calculated, please read more about Rates and Fees or contact a customer service representative during business hours.

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1. How do I establish service for water?
2. What forms of payment are accepted?
3. What if I want to pay my water bill on the closed Friday?
4. I just returned from vacation and discovered that my water service has been locked off because I forgot to pay my bill. I need my water service turned back on and it’s a closed Friday; what do I do?
5. I moved into my new residence on a closed Friday, and there is no water service at my residence. How can I get service established today?
6. I need to obtain a construction hydrant meter. Can I do this on a closed Friday?
7. Who do I contact for a water emergency on a closed Friday?
8. Can I pay my water bill on the city’s website?
9. When is the water bill mailed, and when is it due?
10. How are water and wastewater rates calculated?
11. Does the City provide financial assistance for filling a pool?
12. When will my wastewater rate be recalculated?
13. Why are there two different charges on my wastewater bill?
14. Why do we take 85% of the lowest winter water use to determine wastewater charges?
15. Why do we use the last three years average to determine wastewater charges?
16. What if I don’t fall into the single-family residential wastewater category?