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If you are looking for emergency housing assistance, call 2-1-1 to speak with someone who can assess your situation and housing needs.
Crime statistics indicate that Poway’s affordable housing developments contribute to Poway’s safe neighborhoods and low crime rate. Poway affordable housing developments are well-maintained and strictly managed.
A comprehensive cost of service study was conducted in 2021 to determine the city’s cost of providing services. Studies are important to ensure the City’s cost recovery is in alignment with the cost to provide service. The amount charged for a fee may not exceed the cost of providing the service.
The Poway Fire Department is funded through a combination of property taxes and user fees. Tax dollars help provide for the availability fire prevention and protection, and emergency medical services. While tax dollars do help subsidize a small portion of the ambulance operation, patients transported by ambulance must pay an additional fee for the individual service they received. The fees help lessen the burden on the tax paying public.
Fees will be adjusted each year effective July 1 based on the Consumer Price Index.
An Accessory Dwelling Unit (ADU) is a dwelling unit which provides complete independent living facilities for one or more persons and is located on a lot with another single-family residence (SFR) or multi-family residence (MFR).
A Junior Accessory Dwelling Unit (JADU) is an ADU which is attached to a SFR that does not exceed 500 square feet (sf) and has additional allowances and restrictions as described below.
To determine if your property permits either an ADU and/or a JADU please refer to the ‘Accessory Dwelling Units and Junior Accessory Dwelling Units: General Information’ handout.
SB 9 mandates jurisdictions, like the City of Poway, to ministerially approve a housing SB 9 development containing no more than two (2) residential units on a single lot within a single-family residential zone, excluding certain areas (“units” is inclusive of Accessory Dwelling Units (ADUs) and Junior Accessory Dwelling Units (JADUs)). ADUs may be permissible after two (2) main single-family residences on a single lot are established. Additionally, the City must ministerially process an Urban Lot Split in accordance with SB 9 and eligible development standards.
To determine if your property permits either a SB 9 development or an Urban Lot Split please refer to the ‘SB 9 Developments & Urban Lot Splits: General Information’ handout.
Go to PowGIS, click on ‘Search’, enter in your address, then click the search icon, then ‘Community Info’, then expand the ‘Planning Information’ data.
Poway Municipal Code Title 15 adopted the following building codes with local amendments:
For some types of residential and small commercial projects, the city’s Building Division now offers a reduced timeline process that can save significant time on a project on building plan checks and permits. These include “Over-The-Counter” permits, 1-day and 2-day permits and 3-day Express Plan Check. See the New Reduced Timeline Process flier (PDF) for details.
All other projects are taken in for plan check and typically are reviewed within 14 calendar days, however, Planning and Engineering Land Development reviews of building permits may take up to 28 calendar days (up to 14 calendar days for Solar, EV charging, misc. electrical/plumbing/mechanical, pool permits, and aluminum patio covers).
No appointments are necessary to submit a project for plan check. The Development Services public counter is located on the 1st floor of City Hall at 13325 Civic Center Drive. Office hours are 7:30 a.m. to 5:30 p.m. Monday through Thursday, Fridays 8 a.m. to 5 p.m., closed every other Friday. The Building counter is closed for lunch from 11:30 a.m. to 12:30 p.m. every day.
Effective June 1, 2022, all building permits will be required to be submitted electronically.
An MDRA is a permit that is required for all new single-family home construction projects, and for additions to an existing single-family home that involve 750 square feet or more of habitable space. The MDRA permit (PDF) is required before you can apply for a building permit. Garage additions are not habitable space and do not require an MDRA. For details on the MDRA process please see the MDRA handout.
Fees will vary with the size and scope of the project. The larger the residence, and the more water and sewer connections, the higher the Building Permit fee. There are building plan check and Building Permit fees. Please contact the Building Division for any estimates.
The fees associated with registering our commercial or home-based business are eligible to be waived if located within city limits. Out of city businesses are not eligible. Other fees such as regulatory licenses, permits, or other planning fees are required, as needed.
City of Poway requires that every person engaging in business with the City register their business. Submitting your application does not authorize commencement of business. Registration and renewals are valid for a two-year period
Your business is eligible if it is located within the city limits and is a commercial or home-based business. Out of city businesses are not eligible for the fee waiver.
To be eligible for the fee waiver program, the business must be located within city limits. For non-Poway commercial businesses doing business in Poway, submit your application with your fees which can be paid at City Hall with cash or check. You may also mail your payment with your application.
Refunds will not be processed for any fees previously paid. However, your business may be eligible for a fee waiver upon renewing your registration for your commercial or home-based business. One fee waiver will be granted to each business in the Poway Business Registration Fee Waiver Program.
Call the County Assessor/Recorder/County Clerk at (619) 236-3771 or visit their website.
The Poway Municipal Code is available online. The document is searchable to assist in locating information.
Apply for a new, or renew your Business Certificate, Regulatory License and/or Home Occupation Permit online.
Completed claims must be mailed to:
City of Poway, Attn: City Clerk
P.O. Box 789
Poway, CA 92074
or hand-delivered to:
City of Poway, Office of the City Clerk, 1st Floor
13325 Civic Center Drive
Poway, CA 92064
Many documents are immediately available and searchable through the City's Public Records Portal. If you have any questions or difficulty searching, you may contact the Clerk's Office at (858) 668-4530 for assistance.
Contact information can be found on the City Council page.
Unless cancelled, the City Council conducts regular meetings on the 1st and 3rd Tuesdays of each month at 7 p.m., in the Council Chambers of City Hall located at 13325 Civic Center Drive in Poway. If you have any questions, please contact the City Clerk's Office.
The agenda is prepared, distributed and posted 7 days prior to the meeting date. Copies of the supporting documentation (staff reports) for each item can be viewed and/or purchased at the City Clerk’s Office or downloaded from the City Records Portal. If you have any questions, please contact the City Clerk's Office.
Persons wishing to address the Council on matters not on the agenda may do so under Public Comments. Those wishing to speak on items on the agenda may do so when the item is being considered. Please submit a Speaker’s Slip to the City Clerk prior to the meeting or the announcement of the item. All comments will be limited to three (3) minutes.
CABLE: See the City Council meeting live on Tuesday at 7:00 pm on Cox Cable 24 and Time Warner Cable 19. The meeting will also replay on Mondays, Thursdays and Fridays at 6 p.m. and Saturdays and Sundays at 3 p.m. ONLINE: Meetings are live and archived, available on the City Council Meeting Video page.
When a position is vacant, a notice will be posted to the bulletin board in front of City Hall and on the individual Boards and Committees pages. Fill out the Committee Application online. If you have any questions, please contact the City Clerk's Office.
You can sign up for notifications pertaining to upcoming City Council meetings online. Subscribe and an email notification will be sent to you when a meeting has been posted. If you have any questions, please contact the City Clerk's Office.
To make a complaint, please email us or you may use the online Web Service Request page which is located here: Service Request | Poway, CA - Official Website. Please include your name, address and daytime phone number, and provide us with as much information as possible relating to your complaint. You may also file a complaint by calling 858-668-4660.
Once a complaint is received the site will be visited. If warranted, a letter will be sent to the property owner requiring the weeds to be removed. You can submit your complaint online.
Code Compliance will visit the site and send a letter as necessary. You can also contact the County of San Diego’s Department of Environmental Health, which has the Vector Control Program that serves all residents of San Diego County. They handle mosquitoes, rodents and general vector control. The Fight the Bite website has information about mosquitoes, rodents, and other vector control issues. The telephone number for the Vector Control Program is 858-694-2888.
Citizens are often unaware that their dogs bark for extended periods of time while they are away from home. The City of Poway contracts with the San Diego Humane Society for animal control and dog barking complaints. Please call 619-299-7012 and leave your full name, address, address of the dog(s) and basic details about the complaint on the message line. An Animal Control Officer will notify the owners in writing about the barking.
Please understand that a barking dog is not necessarily a violation of the Poway Municipal Code and that calmly discussing a barking dog problem with your neighbor is often the best way to handle the situation.
Once you have an alarm company, you must apply for an alarm permit (PDF) with Munipal, the City’s contractor that manages the alarm system. You can also apply online using the City of Poway Alarm Site. You will need to pay a one-time fee of $69.
The Espola Road Safety Improvements Project will improve safety for those who walk, jog, cycle or ride horses along the stretch of Espola Road between Poway High School and Twin Peaks Road. Specifically, it will add a pathway where none currently exists on the west side of Espola Road, from Mountain Road (just north of Twin Peaks Road) to Willow Ranch Road (about a block south of Titan Way).
The first phase of the project will be grading the pathway and shoulder area along with installation of retaining walls and new street lights. This will be followed by the “undergrounding” of overhead utilities phase. This means that the overhead powerlines and other equipment will be moved underground, aesthetically improving the roadway and removing obstacles from the proposed pathway. SDG&E’s contractor will complete the trenching and conduit installation for all of the utility companies. SDG&E, AT&T, and Cox Communications will each complete their own cable installations in the new underground conduit and remove their facilities from the overhead poles. Once the utilities are underground, SDG&E will remove the poles. A few poles will remain in place that serve residences that are not included in the undergrounding limits.
The final phase of the project is creating a safe access by installing a decomposed granite (DG) pathway. The pathway will be generally set back from the main road and include a lodge-pole fence as a protective barrier.
This stretch of Espola Road has been the subject of discussion for more than 25 years as it’s one of the few sections that has not been upgraded along this widely-travelled corridor.
At one point, the City Council looked at – and rejected – the idea of widening it to a four-lane roadway. Staff later proposed a compromise: a three-lane roadway (a travel lane in each direction plus a continuous center left-turn lane) along with a list of other improvements that would relieve traffic, increase capacity of the existing roadway and improve safety for vehicles, pedestrians and bicyclists. City Council ultimately decided that while there wasn’t a significant enough need to widen the road, the other safety improvements were needed. (Agenda report for Oct. 1, 2013 Council Meeting)
Most of this section has no pathway, outside of a narrow dirt trail directly alongside the busy road. Pedestrians navigate uneven walkways, utility poles, street signs and more – all while keeping an eye on cars travelling at speeds of 45 miles per hour (and higher).
The current cost estimate of the walkway including design, construction and right-of-way acquisition is approximately $2.1 million. A general fund appropriation of $2.4 million has been set aside for the walkway portion of the project. The undergrounding of overhead utilities is split into two underground utility districts and two types of funding. An underground utility district was created to use the approximately $1.89 million in Rule 20A funds available. These funds come from the rates paid by utility customers and are distributed annually by SDG&E to jurisdictions to pay for undergrounding projects. Because the 20A funds do not cover undergrounding the entire section between Twin Peaks and Titan Way, City Council directed staff to use a portion of the City’s surplus revenues to form a Rule 20B underground utility district. An appropriation of $2.6 million has been set aside for completion of the Rule 20B utility undergrounding.
The Espola Road Safety Improvement Project will not impact the current road – it will stay as is. The Poway City Council’s commitment to this is so strong that in October 2013 they went on record with a resolution confirming that it does not intend to widen Espola Road.
But even though this project doesn’t target widening the road to accommodate more cars, it’s still expected to have a positive impact on traffic – especially when congestion is at its worst. More than 2,400 students attend Poway High and this road is the only route to and from school for a significant portion of neighborhoods within its boundaries. Constructing a pedestrian-friendly pathway will likely result in more students walking or biking to school, which in turn will reduce the number of cars on the road during peak times.
Espola Road is an essential corridor between the southeastern portion of Poway and areas to the north. Creating safe access along a stretch of road that was built long before Poway incorporated is not without its challenges.
The existing right-of-way doesn’t always provide the needed area for the project. The City acquired strips of land adjacent to the road from some property owners in order for the pathway to be built.
Construction will impact the current landscape. A few trees that exist in the area of the new pathway have been identified for removal. There are walls, utility poles, signs and other impairments that will need to be moved as well.
As with any plan that impacts a neighborhood while enhancing the community at large, there were significant variations and points of view to consider. After thoughtful consideration, the City Council determined that this alternative would provide the balance needed between progress and preservation. Its open, natural design mirrors the “City in the Country” tone of the community while ensuring for the safety of those who travel this road.
The project is expected to take at least 17 months to complete. This includes the utility undergrounding that is being completed by the utility companies under a separate contract.
During the first phase of the project, traffic will continue to be one lane in each direction with the middle turn lane being eliminated. This configuration will likely be set up on a 24-hour basis. When the contractor needs to set up daily traffic control, the hours will be restricted to set up after 8:30 a.m. to prevent delays in morning school traffic. For daily traffic control setup, removal will be by 4:30 p.m. Monday through Thursday and by 4 p.m. on Fridays that City Hall is open.
It is anticipated that construction activities will start at one end of the project limits and traffic control will be limited to the active construction area. For the portion of the project in which the Espola Road/Del Poniente Road intersection is narrowed, a Sheriff’s deputy will be assigned to direct traffic at that intersection on school days between 7:00 and 7:30 a.m. In addition, the traffic signal timing has been adjusted.
Vehicle and cyclists will be asked to share the road. Pedestrians will be provided a safe and clear walking area through the active construction zone. Bus routes will remain the same and no impacts are anticipated to trash collection or mail delivery.
Traffic will be impacted to varying degrees during the project depending on the segment under construction.
The Espola Road Safety Improvements project is a multi-phased project coordinating multiple construction crews over a minimum of 17 months. There was no feasible way to limit construction to times in which PUSD schools were on break. Likewise, the noise ordinance (Poway Municipal Code Section 8.08.100) restricts the days and hours that heavy machinery may be used. The City Engineer may allow for construction activities outside of normal working hours if the operations are not detrimental to the health, safety or welfare of the surrounding community. Due to the residential neighborhoods adjacent to the project area, night work would cause negative impacts and therefore was not an option.
It’s a top priority for the City to keep this project moving, but each step of the project has its own complexities. It is very common during construction to find unknown situations that need to be redesigned or changed to keep the project moving along. In most cases this involves behind-the-scenes work.
A $19 cancellation fee is charged for all cancellations; an additional $30 cancellation fee will be charged if cancellation is less than 14 days in advance of the event date. If you have any questions, please contact Parks and Recreation.
Amplified sound is only allowed at the indoor facilities. If you have any questions, please contact Parks and Recreation.
Liability Insurance is required for events that have 50 or more persons or when alcohol is present. A copy of the city's facility use insurance requirements (PDF) is available to help you secure the insurance you need for your event. If you have any questions, please contact Parks and Recreation.
Yes, however, there are additional fees that are required and it may only be present during an adult function, for example, a wedding, anniversary, or adult party. For additional information on the fees, please contact Community Services at 858-668-4595.
The city requires all facility rentals at which alcohol will be present with 100 or more attendees to hire security guard service. Uniformed security personnel must be present 30 minutes before alcohol is served, and must remain through the end of the cleanup. See a copy of the requirements (PDF) that must be met by security personnel. If you have any questions, please contact Parks and Recreation.
Yes, and it is encouraged in order to review the rules and regulations with staff on-site. If you have any questions, please contact Parks and Recreation.
Operating a food truck in Poway requires a City-issued solicitor’s license for the business and a solicitor’s ID card for each employee who works in the vehicle. Each applicant will be required to pass a background check. A City of Poway business certificate is not required when you have a Poway solicitor’s license. If operating a food truck in a City park or facility with an approved permit issued from the Community Services Department, only a business certificate is required along with insurance that meets the City’s standards. Adherence with the County of San Diego Department of Environmental Health is also required. The County of San Diego Department of Environmental Health administers a mobile food facility inspection program with a grading system. For more information about this program visit their Environmental Health - Mobile Food Program website
Complete Application: Applications for solicitor’s license and/or ID cards can be downloaded from the Customer Services Regulatory Licenses webpage.
Day of Appointment: Applications must be submitted in person to the Customer Services office located in City Hall, 13325 Civic Center Drive. Each applicant will be fingerprinted during the appointment. Applicants must bring to the appointment:• Valid California Driver’s License• Proof of insurance for vehicle• current Health Permit issued by the County of San Diego
Solicitor’s licenses and solicitor’s ID cards cost $50 each for the first two years (this cost includes fingerprinting) and $20 to renew every two years thereafter. Solicitor’s licenses are also subject to a mandated state fee of $4.
Event organizers must obtain a Temporary Use Permit (TUP). For information about TUPs please contact Development Services at (858) 668-4656.
On-street parking is prohibited in the business park.
There is no on-street parking in the business park. Parking spots cannot be reserved or blocked to hold a spot for a food truck.
The City’s Community Services Department invites food truck to participate in special events. Food truck operators participating in events are required to have a business certificate and insurance that meets the City’s standards.
A food truck has been contracted for catering services by a private rental client with an approved facility rental. Vending is restricted to the permitted rental group. For detailed information about catering in a City park, please contact the Community Services Department at (858) 668-4595.
Food truck operators are required to have a business certificate and insurance that meets the City’s standards. Park staff will provide additional direction on where to park.
For more information or to apply to become a market vendor please contact the market manager by email at firstname.lastname@example.org.
Yes, RV’s are allowed. But only in designated RV spots. There are no hook-ups available.
Hook-ups are not available for RV’s.
Yes, pets are allowed. All pets must be restrained at all times, and on a leash 6 feet or shorter. Pets are subject to quiet hours as well.
Camping at Lake Poway is considered a special events, and only available on specific dates during each season. We offer camping in Spring, Fall, and Family Campouts in the Summer. Camping is not offered in the Winter.
During Spring and Fall Campouts, activities for our guests are not offered. During the Family Campouts activities such as a magic show, S'mores, and Ranger led Hikes are offered. Alcohol is not permitted at Family Campouts.
Throughout the year some of our Campouts are themed. During these Campouts activities such as crafts, hikes, and interpretive presentations are available. In the past we have offered a Halloween, Space, and Earth Day Campout.
The incoming gate closes at 8 PM. Campers may leave at anytime but will not be allowed to re-enter park after 8 PM.
Additional vehicle permits can be purchased for a nominal fee.
Campouts are rain or shine, only under extreme weather conditions will they be cancelled.
Campout reservations made at the Lake are first come, first serve!
Yes, gas fire pits are permitted in designated areas.
Yes, gas and charcoal are permitted.
No, food is not provided. Concession is open until 9 pm. for these events. The store sells snacks, drinks, ice, charcoal, Etc.
Contact 858-668-4778 for specific inquiries about the Concession.
One member from your reservation must stay in the park at all times. Camping supplies left unattended is subject to be moved by staff. The City of Poway is not responsible for stolen items.
Yes, there will be a City of Poway staff member on site at all times.
They can be contacted at 858-668-4772. For emergencies, contact 911.
During the Fall, and Spring campouts alcohol is permitted but must not violate our municipal code (see below). Alcohol is NOT permitted at our Family Campouts.
A. No person shall transport into a City Community Services facility, or consume upon the premises of a City Community Services facility, any intoxicating liquors having an alcoholic content in excess of 20 percent by volume.
B. No person shall consume any alcoholic beverage at any time at the archery range, in facility parking lots, or a playground area of a City park.
C. Except as expressly provided below, no person shall consume any alcoholic beverage in any other indoor or outdoor area of a City Community Services facility between 9:00 p.m. and 10:00 a.m.:
1. On Lake Poway or within the high water line or concession balcony of Lake Poway during the established operating hours; or
2. At the Poway Center for the Performing Arts; or
3. Pursuant to permit issued by the City for a special public event.
D. No person shall consume any alcoholic beverage at any City Community Services facility during times that it has been rented, with or without remuneration to the City, to house a youth event. Youth events include rite of passage celebrations such as bar mitzvahs, bat mitzvahs, quinceaneras, “sweet 16” and other birthday parties, in addition to youth sports team games and parties, and all events involving social groups whose participants and/or members are primarily under the age of 21 years. (Ord. 769 § 3, 2014)
No, there are not.
Staffing, which ensures a safe, memorable, and positive day camp experience for all campers is our number one priority. Experienced City of Poway staff serve as on-site coordinators and program directors and all participants, activities, and field trips are carefully supervised. Day Camp counselors go through extensive pre-employment screening and are all CPR and First Aid certified.
The answers to most commonly asked questions can be located on our Day Camp website. For questions regarding camp registration, waiting lists, or refunds, please call the Community Services Department Class Registration line at 858-668-4570. If you still need assistance, please call the Lake Poway Day Camp line at 858-668-4776.
A camp lead is on-site at all times. Each of our camp leads and group counselors are trained in First Aid and CPR, and emergency medical services are minutes away. Before camp begins, all staff participate in an emergency response training that focuses on camp safety practices and procedures. In addition, the park is patrolled by Lake Rangers.
Lake Poway Day Camp follows strict guidelines with camper medication. If your camper requires medication, please be sure to fill out all of the necessary paperwork that can be found on the Forms Page. We are unable to accept medication without these forms, which also require a physician's signature. On the 1st day of each camp week, we collect medication during sign-in, and store it in a locked area. During the camp day, medication is administered by our on-site camp lead. Inhalers and Epi-Pens will also be collected during sign-in. Group counselors will carry inhalers and Epi-Pen with them at all times to ensure they are accessible when necessary.
CIT is short for Counselor in Training. Our CIT program is designed for teens, ages 13 to 17, who are interested in developing leadership and communication skills, participating in outdoor adventures, and having fun. Each week CITs assist a day camp group as they go swimming, hiking, boating, fishing, create arts and crafts projects, play creative group games, participate in exciting field trips, and explore the outdoors. The CIT program is ideal for those teens who have aged out of the traditional day camp program, yet still want to participate in all the fun that the program offers. Participation in the CIT program is not a guarantee of employment. CITs may request a letter acknowledging their volunteer hours from either the lead counselor or the camp coordinator.
To determine if your property permits either an ADU and/or a JADU please refer to the ‘Accessory Dwelling Units and Junior Accessory Dwelling Units: General Information’ handout.
You can find information on commercial building setbacks in the Poway Municipal Code - PMC 17.10.120.
Information on sports court requirements can be found in the Poway Municipal Code - PMC 17.30.
Information can be found in the Poway Municipal Code - PMC 17.08.240.
Additionally, when building a wall or fence, please maintain clear access to the water meter. There must be a minimum 2-foot clearance on all sides of the water meter box and no obstructions above or over the meter box. Please review PMC 13.11.130.A for more information.
Information on permitted uses in residential zones can be found in the Poway Municipal Code - PMC 17.08.100.
Information on permitted uses in commercial zones can be found in the Poway Municipal Code - PMC 17.10.060.
Information can be found in the Poway Municipal Code - PMC 17.32.010.
Information regarding the granting of a variance can be found in the Poway Municipal Code - PMC 17.50.070.
You can find information on residential building setbacks in the Poway Municipal Code - PMC 17.08.160.
Many documents are immediately available and searchable through the City’s Public Records Portal, Weblink. You may also call the City Clerk’s Office at (858) 668-4530, or visit the Clerk’s Office during regular business hours.
The Public Records Act allows the city to charge the direct costs of duplication of public records with a copy charge of $0.10 for each page (per side) for standard letter / legal sheets of paper. Actual postage and copy fees will be collected from the requester prior to mailing; if required to mail documents.
No, the City’s traffic signals do not record any video. Many signals do have cameras however the feed is not monitored and the data is not recorded. These cameras are used solely for the detection of cars in lieu of physical loop detectors in the roadway.
The Traffic Safety Committee meets as necessary to discuss traffic issues raised by residents or City staff. The meetings are held to determine the best course of action to improve a traffic-related issue. Some recommendations from the Committee are sent to the City Council for approval or denial. These meetings are open to the public, and you are invited to attend.
This link provides the current maximum rates that can be charged by EDCO for trash and recycling services and this link is to the agenda report for the overview of the fees, including the franchise fee and AB 939 fee.
Waste and recycling collection services for commercial businesses are unaffected by the holiday and will be provided on the regularly scheduled service day.
EDCO provides Christmas tree collection services in the City of Poway. Follow these guidelines for curbside collection of Christmas trees: Remove all lights, ornaments, tinsel and tree stand; Trees over four feet should be cut in half; Place trimmed tree inside your green waste cart with the lid closed; Flocked trees are NOT acceptable in your green waste must be placed in trash; Artificial trees are not recyclable and must be placed in the trash. Look for more details about tree recycling in your EDCO billing statement, view the Organic Recycling page on their website, or call EDCO Disposal at 858-748-7769.
Input your address in the interactive map to locate which district you reside in. For assistance, please contact the City Clerk’s Office by calling (858) 668-4530.
Yes, the City’s regulations regarding campaign contributions can be found in Poway Municipal Code Chapter 2.28.
At the time nomination papers are issued, a person running for Mayor must be a resident of Poway, and a person running for City Council must reside in the district for which they are seeking election.
Register to vote online at the Secretary of State website https://registertovote.ca.gov/.
You can request a voter registration form by the calling the Registrar of Voter’s office at (858) 565-5800 or emailing email@example.com. Voter registration forms are also available by appointment at the City Clerk’s Office by calling (858) 668-4530 or emailing firstname.lastname@example.org.
Cash, checks, and money orders are accepted. Payment options can be found on the Pay Your Bill page. At the current time, we are unable to accept debit or credit cards for payments made in person.
Water payments may be sent by mail, dropped off in the secure water payment depository box in the City Hall parking lot, or made online. The secure payment box is available at all times.
Requests made outside of normal business hours (including closed Fridays, weekends, or holidays) are subject to after-hours fees. To have service reinstated during these times / days, contact the city’s Water Treatment Plant at 858-668-4751. When the after-hours employee arrives, you will be required to sign an agreement to pay the after-hours fee before 9 a.m. the next business day. You will also be required to contact Customer Services on the next business day to officially sign up for service.
Online bill pay is available for Water / Sewer Utility Bills and is free to all water / sewer customers. To get started, you will need to have your account number and service address available. More information can be found on the Pay Your Bill page.
Go to the Understanding Your Bill information page.
The City of Poway does not provide financial assistance for filling your pool. To ensure that the filling of your pool does not affect your sewer billing, it is recommended that you not fill your pool during the winter months of November-April. For an explanation of how your sewer charge is calculated, please read more about Rates and Fees or contact a customer service representative during business hours.
Each year wastewater rates are recalculated to include the previous three years winter water use. This excludes the current winter season. The recalculated rate will be reflected in bills mailed to customers in the months of March or April depending on your bill cycle.
The fixed bimonthly wastewater charge recovers a portion of the City’s fixed costs of system capacity, billing, and administrative overhead. The commodity rate recovers the cost of wastewater treatment based on consumer use.
We take 85% of the lowest winter water use based on the assumption that 15% of the billed water use is not returned to the sewer system for irrigation and pool filling, while the remaining 85% is returned to wastewater.
We use the last three years average of lowest winter water use to account for variations in weather, leaks, or other variations, that may cause a higher than normal wastewater bill are minimized for our customers.
Commercial and other non-residential customers pay wastewater charges based on their water consumption for that billing period. All customers also pay a fixed bimonthly wastewater service charge based on water meter size and customer classification to recover the City’s costs for system capacity, billing, and administrative overhead.
Yes, a Turf Replacement Program offered by the San Diego County Water Authority is accepting applications. For more information, visit the SoCal Water$mart website.
The City of Poway imports nearly all of its water from Northern California and the Colorado River. The City purchases this water from the San Diego County Water Authority and the Metropolitan Water District of Southern California. About 5% of Poway’s water supply is recycled water purchased from the City of San Diego for irrigation in the Business Park.
Yes. Poway has a recycled water distribution system serving the South Poway Business Park. The water is treated wastewater intended for outdoor irrigation only. The City of Poway pipes its wastewater to the City of San Diego for treatment, where it is processed as recycled water. Recycled water is transported, stored, and distributed through separate purple colored pipes.
The City is evaluating future opportunities to extend the pipeline in the Business Park and to Community Park. The City’s recycled water master plan further identifies areas such as golf courses, parks, and landscape maintenance districts to receive recycled water if the funding and infrastructure become available.
Gray water reuses a household’s water from washing dishes, laundry, or bathing to irrigate landscaping. To legally install a gray water system, a permit from the County of San Diego is required. For more information, please contact the County's Environmental Health Division at (858) 565-5173 or view go to the Graywater Systems page.
San Diego County's Department of Environmental Health regulates water wells. For general information, call (858) 565-5173 or go to the Water Well Program website.
Flushing a fire hydrant or reservoir tank is necessary to maintain, protect and meet water quality standards. Only the required amount of water is released. And while it seems like a waste of water, reusing the water is not economical. In order to save $800 worth of water while lowering a reservoir for maintenance, it would cost $3,000 to collect and transport it to Lake Poway. City staff continues to monitor and evaluate new methods or tools that may be developed to make it economically feasible to capture and reuse this water.
Water issues can be reported to the City by calling (858) 668-1215.
Existing fences, decks, and detached patio covers may remain within the wildfire defensible space area. However, as these features may present an increased fire risk to the structure, nonbinding fire safe recommendations will be provided by city staff to residents. In high fire risk areas, the materials and method of construction of new fences, decks, and patio covers are regulated by Chapter 15.05 of the Wildland-Urban Interface Code in the Poway Municipal Code Chapter 15.05.