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Affordable Housing

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1. Who can I call for emergency housing / shelter?

Poway’s HomeShare and Community Connections program can connect you to local assistance based on your needs. For more information, please call Kimberly Sloan at 858-748-9675.

2. What is affordable housing?

Affordable housing is housing available to low- and moderate-income households. Households who earn at or below 80% of the area median income (AMI) are considered low-income, and households who earn between 80-120% of the Area Median Income are considered moderate-income. These income limits are determined each year by the State and Federal governments. Rents for affordable households are based on household income. Find a list of all existing affordable housing developments in Poway.

3. Whom do I contact to find out eligibility requirements and/or be placed on an affordable housing interest list?

Each affordable housing development maintains its own interest list. Please contact each property individually for eligibility requirements and to be placed on the interest list for that development.

4. Whom do I contact with questions or concerns about a Poway affordable housing property?

The Poway Housing Authority and City of Poway are not directly involved in the management and operation of these developments. Each affordable housing development is privately operated by a non-profit developer that has dedicated staff to address your needs. See a list of contact information for each property. If you wish to inform City staff of an unresolved complaint, please call (858) 668-4551.

5. Why is affordable housing required in Poway?

State law requires that the City do its part to provide sufficient housing opportunities to meet the existing and projected housing needs of all economic segments of the community. Pursuant to this State law, the San Diego Association of Governments (SANDAG), drafts a Regional Housing Allocation Plan which determines the minimum number of affordable housing units the City must accommodate in its Housing Element. Housing needs are reassessed each time a Housing Element cycle occurs, which is every 8 years. California Redevelopment Law also includes additional obligations to provide affordable housing.

6. What is the source of affordable housing funding?

Affordable multi-family housing developments are typically financed by non-profit developers through funding from private banks, federal tax credits and the Poway Housing Authority.

7. Why are most affordable housing units in Poway either apartments or condos?

To be competitive for federal tax credits, a major financing mechanism for affordable housing, these developments must be located near essential services, shops and transportation. The land in Poway that meets this requirement is predominantly zoned for multi-family development. Additionally, it is most cost efficient to build apartment-style homes.

8. I'm concerned about affordable housing being in my neighborhood. What type of person qualifies for affordable housing?

Poway affordable housing communities are home to a variety of households, including teachers, safety services personnel, Poway Business Park employees, and long-time Poway residents. The data shows that the majority of the tenants in Poway affordable housing developments either were already living or working in Poway prior to becoming an affordable housing resident. Anyone that meets the low- or moderate-income limitations, as well as other eligibility criteria, including meeting minimum credit qualifications, minimum income requirements and background checks, can qualify.

9. How does affordable housing affect crime in Poway?

Crime statistics indicate that Poway’s affordable housing developments contribute to Poway’s safe neighborhoods and low crime rate. Poway affordable housing developments are well-maintained and strictly managed. Each property is required to participate and maintain good standing in the Crime Free Multi-Housing Program through the San Diego Sheriff’s Department.

10. How does affordable housing affect schools in Poway?

Each of Poway’s affordable housing developments provides after-school homework assistance and learning programs for residents. This helps to ensure children have access to resources that will benefit them educationally and contribute to their success. The Poway Unified School District continuously evaluates the strengths and weaknesses of their schools, and has found that the impact of children from affordable housing developments and those from market-rate housing are similar.

11. How does affordable housing affect home values in Poway?

Statistics provided by the San Diego Association of Realtors indicate that affordable housing has little to no impact on Poway home values. Home values in the areas surrounding Poway affordable housing developments have shown fluctuations consistent with the rest of the Poway community.

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Ambulance Billing

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1. Why am I receiving an ambulance bill?

If you were treated or transported by the City of Poway Paramedics, you will be billed for the service and are responsible for payment. If you provided insurance information to the paramedics at the time of service, Wittman Enterprises will bill your insurance provider. If additional insurance information is needed, it will be noted on the bill you receive. You will continue to receive a bill with the current status of the account until payment in full is received, either from your insurance company or from you personally.

2. Will the City of Poway bill my insurance?

As a courtesy, Wittman Enterprises does bill Medicare, Medi-Cal, TriCare, and private insurance companies. However, the bill is ultimately the patient’s (or parent's, in the case of a minor patient) responsibility, and it is the patient’s responsibility to work with the insurance company to ensure payment is made to Wittman Enterprises.

3. Do you accept credit cards?

We currently cannot accept credit cards when making payment toward your ambulance bill. We accept checks or money orders payable to the City of Poway or cash. Please do not mail cash.

4. How are the fees for ambulance transport and emergency medical services determined?

A comprehensive cost of service study was conducted in 2021 to determine the city’s cost of providing services.  Studies are important to ensure the City’s cost recovery is in alignment with the cost to provide service.  The amount charged for a fee may not exceed the cost of providing the service. 

5. Why don’t our property taxes cover the costs for ambulance services?

The Poway Fire Department is funded through a combination of property taxes and user fees. Tax dollars help provide for the availability fire prevention and protection, and emergency medical services. While tax dollars do help subsidize a small portion of the ambulance operation, patients transported by ambulance must pay an additional fee for the individual service they received.  The fees help lessen the burden on the tax paying public.

6. How often are fees adjusted?

Fees will be adjusted each year effective July 1 based on the Consumer Price Index.

7. Can I make monthly payment arrangements?

Yes, Wittman Enterprises can make monthly payment arrangements. To establish such an arrangement, an agreement must be made between the patient (or the patient’s guardian, caregiver, or power of attorney) and Wittman Enterprises. To make payment arrangements, please call 800-906-6552.

8. What is Advanced Life Support?

Advanced Life Support includes emergency medical care performed for sustaining life, including cardiopulmonary resuscitation (CPR), defibrillation, airway management, and the administration of drugs and medications. Additional medical procedures may include cardiac monitoring, I.V.’s, and the use of diagnostic devices.

9. What is Basic Life Support?

Basic Life Support generally does not include the administration of drugs or invasive skills.

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Annual Vegetation Management Program

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1. What is vegetation management?

Each spring, the City of Poway conducts its annual Vegetation Management Program. The purpose of this program is to manage the annual growth of weeds, dry grasses, dead shrubs and dead trees in specific, predetermined areas in order to minimize fire hazards through the dry season (typically May through November).

2. I received notice that my property needs active vegetation management. Where is the management required?

Fire Department and Code Compliance staff have previously conducted an evaluation of your property and determined that your property needs active vegetation management in specified abatement areas only. Typically, these abatement areas no longer contain native vegetation, but consist of previously abated areas where annual weeds and grasses have grown back since last season. In addition to these areas, you should annually inspect for dead shrubs and trees, and remove them from the property. The majority of people who receive this letter should already be familiar with the abatement areas on their property; they are usually the same areas abated every year.

If you are a new property owner, new to the Vegetation Management Program, or are just unsure about the exact areas to cut, please call us at 858-668-4664.

3. What about native vegetation?

Poway has several native habitats, which are home to a number of federally protected, sensitive, rare, threatened, and endangered plant and animal species. Native vegetation includes, but is not limited to grassland, sage scrub, chaparral, and wetlands. Please do not clear areas of native vegetation outside of your previously established abatement areas. If you are in doubt as to where you need to abate, please call us at 858-668-4664 before you cut, and we will be glad to help you identify your abatement areas.

4. What methods can I use to manage the vegetation?

Mowing and weed whipping are the acceptable methods of cutting weeds. Weeds and grasses should be cut low to the ground while leaving the roots intact to prevent erosion. Dead shrubs and trees must be removed from the property altogether and may require the use of hand held saws. Any vegetation abatement operator using mechanical equipment must have immediate access to an operable fire extinguisher.

Spraying with a weed killer is not a satisfactory form of vegetation management, as it leaves an abundance of dried weeds that create a fire hazard.

• Disking – Because of recent restrictions placed by the State Regional Water Quality Control Board, disking is no longer an acceptable method of vegetation management.
• Goats – Goats are not an acceptable method of vegetation management because they tend to only eat some plants, while leaving others behind. Also, if not properly controlled, they range into areas not specified in our Vegetation Management Program, destroying valuable native habitats and exposing you to costly fines!

5. What happens if I don’t finish before the deadline?

If you cannot or choose not to abate the weeds, dry grasses, dead shrubs or dead trees on your property before the deadline, City contractors will conduct the work. The property owner will be billed for the work, plus a $175.00 administrative fee, which will appear on the owner’s property tax bill.

6. Does the City have a list of vegetation management contractors?

Yes. For your convenience, a contractors list has been provided.

2018 Contractors List

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Building Services

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1. What is an Accessory Dwelling Unit and a Junior Accessory Dwelling Unit and am I eligible to have either on my property?

An Accessory Dwelling Unit (ADU) is a dwelling unit which provides complete independent living facilities for one or more persons and is located on a lot with another single-family residence (SFR) or multi-family residence (MFR).

A Junior Accessory Dwelling Unit (JADU) is an ADU which is attached to a SFR that does not exceed 500 square feet (sf) and has additional allowances and restrictions as described below.

To determine if your property permits either an ADU and/or a JADU please refer to the ‘Accessory Dwelling Units and Junior Accessory Dwelling Units: General Information’ handout.

2. What is a SB 9 development and a Urban Lot Split and am I eligible to have either on my property?

SB 9 mandates jurisdictions, like the City of Poway, to ministerially approve a housing SB 9 development containing no more than two (2) residential units on a single lot within a single-family residential zone, excluding certain areas (“units” is inclusive of Accessory Dwelling Units (ADUs) and Junior Accessory Dwelling Units (JADUs)).  ADUs may be permissible after two (2) main single-family residences on a single lot are established.  Additionally, the City must ministerially process an Urban Lot Split in accordance with SB 9 and eligible development standards.

To determine if your property permits either a SB 9 development or an Urban Lot Split please refer to the ‘SB 9 Developments & Urban Lot Splits: General Information’ handout.

3. How do I find zoning information about my parcel?

Go to PowGIS, click on ‘Search’, enter in your address, then click the search icon, then ‘Community Info’, then expand the ‘Planning Information’ data. 

4. What are the current adopted Building Codes the city uses?

Poway Municipal Code Title 15 adopted the following building codes with local amendments:

• 2019 California Administrative Code
• 2019 California Building Code
• 2019 California Electrical Code
• 2019 California Residential Code
• 2019 California Plumbing Code
• 2019 California Mechanical Code
• 2019 California Energy Code
• 2019 California Historical Code
• 2019 California Building Standards Code
• 2019 California Existing Building Code
• 2019 California Green Building Standards Code
• 2019 Referenced Standard Code
• 2019 California Fire Code
• 1997 Uniform Code for the Abatement of Dangerous Buildings

5. How long does it take, and where do I get a Building Permit?

For some types of residential and small commercial projects, the city’s Building Division now offers a reduced timeline process that can save significant time on a project on building plan checks and permits. These include “Over-The-Counter” permits, 1-day and 2-day permits and 3-day Express Plan Check. See the New Reduced Timeline Process flier (PDF) for details.

All other projects are taken in for plan check and typically are reviewed within 14 calendar days, however, Planning and Engineering Land Development reviews of building permits may take up to 28 calendar days (up to 14 calendar days for Solar, EV charging, misc. electrical/plumbing/mechanical, pool permits, and aluminum patio covers). 

No appointments are necessary to submit a project for plan check. The Development Services public counter is located on the 1st floor of City Hall at 13325 Civic Center Drive. Office hours are 7:30 a.m. to 5:30 p.m. Monday through Thursday, Fridays 8 a.m. to 5 p.m., closed every other Friday. The Building counter is closed for lunch from 11:30 a.m. to 12:30 p.m. every day.

Effective June 1, 2022, all building permits will be required to be submitted electronically.

6. What is a Minor Development Review Application (MDRA), and when do I need one?

An MDRA is a permit that is required for all new single-family home construction projects, and for additions to an existing single-family home that involve 750 square feet or more of habitable space. The MDRA permit (PDF) is required before you can apply for a building permit. Garage additions are not habitable space and do not require an MDRA. For details on the MDRA process please see the MDRA handout.

7. How does the fixed compressed work week schedule affect building inspections?

Building inspections will continue to be performed Monday through Friday, including the Fridays that City Hall is closed. Building inspections can be scheduled by calling 858-668-4646 and leaving a message. For inspection requests received before 4 p.m., the inspection will be scheduled for the next business day unless you request a different day in your message.

8. How do I schedule a building inspection?

After a Building Permit is obtained, you can schedule an inspection by calling 858-668-4646 and leaving a message on the automated line. For inspection requests received before 4 p.m., the inspection will be scheduled for the next business day unless you request a different day in your message. Building inspections are performed Monday through Friday, including the Fridays that City Hall is closed.

9. Who can prepare plans for a Building Permit?

Any qualified individual, such as a drafter, building designer, architect or engineer, can prepare plans for a new residence, a home addition, or a home remodel project. However, if the project involves other than conventional type construction, as defined in the UBC (contact the Building Division for details), an architect or structural engineer may need to prepare the plans. For projects such as retaining walls, patio covers and second-story decks, which are designed per standard city standards, a simple, legible and scaled plot plan is all that is needed.

10. What are the fees?

Fees will vary with the size and scope of the project. The larger the residence, and the more water and sewer connections, the higher the Building Permit fee. There are building plan check and Building Permit fees. Please contact the Building Division for any estimates.

11. Is any other type of special information required for a Building Permit?

Other types of special information that may be required are:

• Structural calculations
• Energy truss calculations (i.e., Title 24 calculations)
• Soils reports

Check with the Building Division for circumstances under which special information may be needed for a Building Permit.

12. What kinds of plans are needed for a Building Permit

A set of building plans are needed and will provide all the information necessary so that the city can determine if the project complies with all city standards. It is your responsibility to have the plans prepared. The degree of information needed in a set of plans is dependent on the scale of the project.

For a new residence or for additions to an existing home, the set of plans will include, at a minimum, a site plan, floor plans, building sections, foundation plan, and roof plan elevations. Remodels may require less detailed information. Contact the Building Division for specific information regarding what will be needed for your specific project.

13. Who is authorized to obtain a Building Permit?

• Licensed contractors
• Property owners
• Agents for licensed contractors
• Agents for the property owner

If a licensed contractor or their agent is not obtaining the Building Permit, the property owners must fill out an Owner / Builder Verification.

14. What doesn't need a Building Permit?

• One-story, detached accessory structures such as tool and storage sheds, playhouses and similar structures, with a floor area of 120 square feet or less. These structures cannot be within the front or street side yard setback areas and the eaves cannot overhang adjacent properties
• Fences and non-retaining walls less than 6 feet tall. Solid fences or walls over 4 feet in height cannot be located within the front yard setback area.
• Kitchen counters and cabinets
• Retaining walls 3 feet in height, or less, with a level backfill
• Water tanks that do not exceed 5,000 gallons
• Above ground swimming pools accessory to a Group R Division 3 occupancy that do not exceed 5,000 gallons
• Painting, papering and similar finish work
• Flatwork (concrete slabs) on private property does not generally need a Building Permit, but may need a Right-of-Way Permit from the Engineering Division. Parking and driveways in the front yard area cannot constitute more than 50% of the front yard setback area

15. How many sets of plans and copies of information do I need to submit?

Projects for retaining walls, patio covers and decks require:

• 2 sets of plans
• 1 additional site plan

New residence projects, home additions and remodels:

• 3 sets of plans
• 2 sets of structural and energy use calculations and one copy of the soils report and truss calculations (if applicable)

16. When do I need a Building Permit?

With limited exception, a Building Permit is required anytime you are constructing, altering, moving, adding to, repairing, or demolishing a structure within the City of Poway. A Building Permit is required for work within or on the exterior of any structure.

17. How long is my Building Permit valid?

A Building Permit is valid for 180 days after it is issued. In order to keep the permit current, regularly scheduled inspections must be conducted every 6 months. If you allow a Building Permit to expire, additional fees may be required to activate the permit.

18. Do I need a Grading Permit?

Certain types of work require a Grading Permit, in addition to a Building Permit. For details please contact the Engineering Division at 858-668-4600.

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Business Licenses

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1. What fees are waived for businesses?

The fees associated with registering our commercial or home-based business are eligible to be waived if located within city limits.  Out of city businesses are not eligible.  Other fees such as regulatory licenses, permits, or other planning fees are required, as needed.

2. If fees are waived, do I still need to register my business?

City of Poway requires that every person engaging in business with the City register their business.   Submitting your application does not authorize commencement of business. Registration and renewals are valid for a two-year period

3. Is my business eligible for the Poway Business Registration Fee Waiver Program?

Your business is eligible if it is located within the city limits and is a commercial or home-based business. Out of city businesses are not eligible for the fee waiver.

4. What if my business is doing business in Poway but is not located within city limits?

To be eligible for the fee waiver program, the business must be located within city limits. For non-Poway commercial businesses doing business in Poway, submit your application with your fees which can be paid at City Hall with cash or check.  You may also mail your payment with your application.

5. What if I just paid my fees? Can I get a refund?

Refunds will not be processed for any fees previously paid.  However, your business may be eligible for a fee waiver upon renewing your registration for your commercial or home-based business. One fee waiver will be granted to each business in the Poway Business Registration Fee Waiver Program.

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Carbon Monoxide

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1. What is the definition of a dwelling unit?

A dwelling unit is defined as a single-family dwelling, duplex, lodging house, dormitory, hotel, motel, condominium, time-share project, or dwelling unit in a multiple-unit building.

2. Does a duplex qualify as a single family dwelling?

By definition, a duplex is not considered a single family dwelling.

3. Where should carbon monoxide devices be installed in homes?

They should be installed outside each sleeping area of the home including the basement. The manufacturer’s installation instruction should be followed.

4. Does SB-183 require carbon monoxide devices be installed in each room?

No. They are required by SB-183 to be installed outside of each sleeping area. For maximum protection against carbon monoxide gas, however, it is recommended that a carbon monoxide device be installed in each sleeping room.

5. At what height / location should a carbon monoxide device be mounted?

According to the National Fire Protection Association (NFPA 720), the location for effective performance is not generally dependent on mounting height. The density of carbon monoxide is similar to that of air at room temperature, and carbon monoxide generally mixes readily with air. The manufacturer’s installation instruction should also be followed.

6. Can I replace my existing smoke detector with a carbon monoxide device?

No. By law, both smoke alarms / detectors and carbon monoxide devices are required to be installed in all dwellings. However, a combination smoke and carbon monoxide alarm / detector will satisfy both requirements.

7. How many types of carbon monoxide devices are available?

There are 3 types:

• Carbon monoxide alarms (CSFM category #5276)
• Carbon monoxide detectors (CSFM category #5278)
• Combination smoke / carbon monoxide alarm (CSFM category #7256 or #7257).

8. What is the difference between a carbon monoxide alarm and a carbon monoxide detector?

A carbon monoxide alarm is a stand-alone unit which is tested to Underwriters Laboratory (UL) Standard 2034 and has its own built-in power supply and audible device. These units are typically installed in your single family dwelling. A carbon monoxide detector is a system unit which is tested to UL Standard 2075 and is designed to be used with a fire alarm system and receives its power from the fire alarm panel.

9. Are carbon monoxide devices required to be approved by the State Fire Marshal?

Yes. SB-183 prohibits the marketing, distribution, or sale of devices unless it is approved and listed by the State Fire Marshal.

10. If someone has a carbon monoxide device that is not listed by the State Fire Marshal prior to the law, can they maintain it or does it have to be replaced?

The law requires that carbon monoxide devices to be approved and listed by the State Fire Marshal prior to sale, marketing, or distribution. Carbon monoxide devices installed prior to July 1, 2011 may continue to be utilized.

11. What are the symptoms of carbon monoxide poisoning?

The initial symptoms of carbon monoxide poisoning are similar to the flu (but without the fever). They include headache, fatigue, shortness of breath, nausea, and dizziness.

12. What carbon monoxide level is dangerous to your health?

The health effects of carbon monoxide (CO) depend on the level of CO and length of exposure, as well as each individual's health condition. The concentration of CO is measured in parts per million (ppm). Health effects from exposure to CO levels of approximately 1 to 70 ppm are uncertain, but most people will not experience any symptoms. Some heart patients might experience an increase in chest pain. As CO levels increase and remain above 70 ppm, symptoms may become more noticeable (headache, fatigue, nausea). As CO levels increase above 150 to 200 ppm, disorientation, unconsciousness, and death are possible.

13. What should I do if I am experiencing symptoms of carbon monoxide poisoning?

If you think you are experiencing any of the symptoms of carbon monoxide (CO) poisoning, get fresh air immediately. Open windows and doors for more ventilation, turn off any combustion appliances, and leave the house. Call your fire department and report your symptoms. You could lose consciousness and die if you do nothing. It is also important to contact a doctor immediately for a proper diagnosis. Tell your doctor that you suspect CO poisoning is causing your problems. Prompt medical attention is important if you are experiencing any symptoms of CO poisoning when you are operating fuel-burning appliances. Before turning your fuel-burning appliances back on, make sure a qualified service person checks them for malfunction.

14. What has changed in carbon monoxide detectors / alarms recently?

Carbon monoxide detectors / alarms always have been and still are designed to alarm before potentially life-threatening levels of carbon monoxide are reached. The UL standard 2034 (1998 revision) has stricter requirements that the detector / alarm must meet before it can sound. As a result, the possibility of nuisance alarms is decreased.

15. How should I install a carbon monoxide alarm?

Carbon monoxide (CO) alarms should be installed according to the manufacturer's instructions. CPSC recommends that one CO alarm be installed in the hallway outside the bedrooms in each separate sleeping area of the home. CO alarms may be installed into a plug-in receptacle or high on the wall because CO from any source will be well-mixed with the air in the house. Make sure furniture or draperies cannot cover up the alarm.

16. What should I do when the carbon monoxide detector / alarm sounds?

Never ignore an alarming carbon monoxide detector / alarm. If the detector / alarm sounds:

• Operate the reset button.
• Immediately move to fresh air - outdoors or by an open door / window.
• Call your emergency services (Fire Department or 911).

17. How should a consumer test a carbon monoxide detector / alarm to make sure it is working?

Consumers should follow the manufacturer's instructions. Using a test button, some detectors / alarms test whether the circuitry as well as the sensor which senses carbon monoxide is working, while the test button on other detectors only tests whether the circuitry is working. For those units which test the circuitry only, some manufacturers sell separate test kits to help the consumer test the carbon monoxide sensor inside the alarm.

18. What is the role of the U.S. Consumer Product Safety Commission (CPSC) in preventing carbon monoxide poisoning?

CPSC worked closely with Underwriters Laboratories (UL) to help develop the safety standard (UL 2034) for carbon monoxide (CO) detectors / alarms. CPSC helps promote carbon monoxide safety awareness to raise awareness of CO hazards and the need for regular maintenance of fuel-burning appliances. CPSC recommends that every home have a CO detector / alarm that meets the requirements of the most recent UL standard 2034 or the IAS 6-96 standard in the hallway near every separate sleeping area. CPSC also works with industry to develop voluntary and mandatory standards for fuel-burning appliances.

19. Should carbon monoxide detectors / alarms be used in motor homes and other recreational vehicles?

Carbon monoxide detectors / alarms are available for boats and recreational vehicles and should be used. The Recreation Vehicle Industry Association requires carbon monoxide detectors / alarms in motor homes and in towable recreational vehicles that have a generator or are prepped for a generator.

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City Attorney

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1. Who does the City Attorney work for?

The City Attorney is appointed by, and serves at the pleasure of, the City Council. The City of Poway, represented by the City Council, is the City Attorney’s "client."

2. Can the City Attorney give legal advice to private citizens?

The City Attorney cannot provide legal advice or representation to private citizens. However, there are many organizations in San Diego County that are helpful to citizens seeking legal representation or answers to legal questions. Some provide services at no cost or low cost. See the Legal Resources for more information.

3. How do I get a copy of the Municipal Code or a city ordinance?

The Municipal Code is available at the City Clerk’s Office, and online.

4. Whom do I call to report a potential Municipal Code violation?

Municipal Code violations include building codes and zoning codes, and neighborhood nuisances such as noise, trash, weeds, and vehicles parked on lawns. Municipal Code violations can be reported to the Poway Code Compliance.

5. Whom do I call to report a crime?

For emergencies, call 911. Non-emergencies should be reported to the Poway Sheriff's Department at 858-513-2800.

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City Clerk's Office

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1. Where can I get a copy of a birth, death or marriage certificate?

Call the County Assessor/Recorder/County Clerk at (619) 236-3771 or visit their website.

2. How do I find a section of the Poway Municipal Code?

The Poway Municipal Code is available online. The document is searchable to assist in locating information.

3. Where can I get a Business Certificate or Home Occupation Permit?

Apply for a new, or renew your Business Certificate, Regulatory License and/or Home Occupation Permit online.

4. How do I find out who owns a property?

Call the County Assessor/Recorder/County Clerk at (619) 236-3771 or visit their website.

5. Where do I file a claim?

Completed claims must be mailed to:

City of Poway, Attn: City Clerk

P.O. Box 789

Poway, CA 92074

 

or hand-delivered to:

 

City of Poway, Office of the City Clerk, 1st Floor

13325 Civic Center Drive

Poway, CA 92064

 

Claim Form

 

6. Can I search for records online?

Many documents are immediately available and searchable through the City's Public Records Portal. If you have any questions or difficulty searching, you may contact the Clerk's Office at (858) 668-4530 for assistance.

7. How can I contact the City Council?

Contact information can be found on the City Council page.

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City Council

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1. When are the City Council meetings held?

Unless cancelled, the City Council conducts regular meetings on the 1st and 3rd Tuesdays of each month at 7 p.m., in the Council Chambers of City Hall located at 13325 Civic Center Drive in Poway. If you have any questions, please contact the City Clerk's Office.

2. When are the City Council agendas posted to the website?

The agenda is prepared, distributed and posted 7 days prior to the meeting date. Copies of the supporting documentation (staff reports) for each item can be viewed and/or purchased at the City Clerk’s Office or downloaded from the City Records Portal. If you have any questions, please contact the City Clerk's Office.

3. How do I address the City Council at a meeting?

Persons wishing to address the Council on matters not on the agenda may do so under Public Comments. Those wishing to speak on items on the agenda may do so when the item is being considered.  Please submit a Speaker’s Slip to the City Clerk prior to the meeting or the announcement of the item.  All comments will be limited to three (3) minutes.  

4. Can I view the City Council meetings online or on TV?

CABLE: See the City Council meeting live on Tuesday at 7:00 pm on Cox Cable 24 and Time Warner Cable 19. The meeting will also replay on Mondays, Thursdays and Fridays at 6 p.m. and Saturdays and Sundays at 3 p.m.  ONLINE: Meetings are live and archived, available on the City Council Meeting Video page.

City Council Meeting Video

5. How do I apply for a board or committee?

When a position is vacant, a notice will be posted to the bulletin board in front of City Hall and on the individual Boards and Committees pages. Fill out the Committee Application online. If you have any questions, please contact the City Clerk's Office.

6. How can I be notified of upcoming City Council, boards and committee meetings?

You can sign up for notifications pertaining to upcoming City Council meetings online. Subscribe and an email notification will be sent to you when a meeting has been posted. If you have any questions, please contact the City Clerk's Office.

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City Hall Schedule

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1. What are the business hours at the City of Poway?

Referred to as the Fixed Compressed Work Week, City office hours are extended to 7:30 a.m. to 5:30 p.m. Monday through Thursdays, and 8 a.m. to 5 p.m. on alternating Fridays. City of Poway offices will be closed every other Friday.

2. Why did the City of Poway change its business hours?

The City of Poway is changing its business hours so that improved services can be provided. Standardizing the hours of City staff and expanding hours of service in the morning and evenings enables customers to access City services before 8 a.m. and after 5 p.m. Monday through Thursday. The alternating Friday hours will continue to be from 8 a.m. to 5 p.m.

3. What about other city facilities?

Offsite city facilities such as Lake Poway, Public Works, the Performing Arts Center, Old Poway Park, and Community Park will not be affected by this change. Their hours of operation will remain the same.

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Code Compliance

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1. How can I report a possible Code violation on a Friday when City Hall is closed?

To make a complaint, please email us or you may use the online Web Service Request page which is located here: Service Request | Poway, CA - Official Website.  Please include your name, address and daytime phone number, and provide us with as much information as possible relating to your complaint. You may also file a complaint by calling 858-668-4660.

2. The weeds in my neighbor’s yard are high. Don’t they have to remove them since they could be a fire hazard?

Once a complaint is received the site will be visited. If warranted, a letter will be sent to the property owner requiring the weeds to be removed. You can submit your complaint online.

3. My neighbor’s pool is green and full of mosquitoes. What can be done?

Code Compliance will visit the site and send a letter as necessary. You can also contact the County of San Diego’s Department of Environmental Health, which has the Vector Control Program that serves all residents of San Diego County. They handle mosquitoes, rodents and general vector control. The Fight the Bite website has information about mosquitoes, rodents, and other vector control issues. The telephone number for the Vector Control Program is 858-694-2888.

4. There is graffiti on my neighbor’s wall, what do I do?

You can contact our Graffiti Hotline at 858-668-1234, or email. Please provide us with a clear description of the location. If the graffiti is on City property, please contact Public Works at 858-668-4700, or you may submit a service request form. Submit a service request.

5. Who do I call when a neighbor’s dog is always barking?

Citizens are often unaware that their dogs bark for extended periods of time while they are away from home. The City of Poway contracts with the San Diego Humane Society for animal control and dog barking complaints. Please call 619-299-7012 and leave your full name, address, address of the dog(s) and basic details about the complaint on the message line. An Animal Control Officer will notify the owners in writing about the barking.

Please understand that a barking dog is not necessarily a violation of the Poway Municipal Code and that calmly discussing a barking dog problem with your neighbor is often the best way to handle the situation.

6. There is a vehicle on the street in my neighborhood that has not been moved in a long time. What can I do?

Concerns about vehicles on the street should be referred to the Sheriff’s Department, who can be reached directly at 858-513-2800.

7. I just bought a house with an alarm installed. How do I receive service?

Once you have an alarm company, you must apply for an alarm permit (PDF) with Municipal Alarm Tracking, the City’s contractor that manages the alarm system. You can also apply online using the City of Poway Alarm Site. You will need to pay a one-time fee of $69. 

8. I called in a complaint a week ago and have not seen anything being done on my neighbor’s property. Why?

Once a complaint is received, a site visit is scheduled. If warranted, a courtesy notice will be issued or a letter sent to the violator. We generally give the violator 10 days to resolve the problem. Occasionally, a violation takes longer than 10 days to resolve. As long as it is actively being worked on, additional time can be given in order for the work to be thoroughly completed. You can call in to receive an update on any complaint you have filed.

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Espola Road Safety Improvements

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1. What is this project?

The Espola Road Safety Improvements Project will improve safety for those who walk, jog, cycle or ride horses along the stretch of Espola Road between Poway High School and Twin Peaks Road. Specifically, it will add a pathway where none currently exists on the west side of Espola Road, from Mountain Road (just north of Twin Peaks Road) to Willow Ranch Road (about a block south of Titan Way).

The first phase of the project will be grading the pathway and shoulder area along with installation of retaining walls and new street lights. This will be followed by the “undergrounding” of overhead utilities phase. This means that the overhead powerlines and other equipment will be moved underground, aesthetically improving the roadway and removing obstacles from the proposed pathway. SDG&E’s contractor will complete the trenching and conduit installation for all of the utility companies. SDG&E, AT&T, and Cox Communications will each complete their own cable installations in the new underground conduit and remove their facilities from the overhead poles. Once the utilities are underground, SDG&E will remove the poles. A few poles will remain in place that serve residences that are not included in the undergrounding limits.

The final phase of the project is creating a safe access by installing a decomposed granite (DG) pathway. The pathway will be generally set back from the main road and include a lodge-pole fence as a protective barrier.

2. Why are we doing this?

This stretch of Espola Road has been the subject of discussion for more than 25 years as it’s one of the few sections that has not been upgraded along this widely-travelled corridor.

At one point, the City Council looked at – and rejected – the idea of widening it to a four-lane roadway. Staff later proposed a compromise: a three-lane roadway (a travel lane in each direction plus a continuous center left-turn lane) along with a list of other improvements that would relieve traffic, increase capacity of the existing roadway and improve safety for vehicles, pedestrians and bicyclists. City Council ultimately decided that while there wasn’t a significant enough need to widen the road, the other safety improvements were needed. (Agenda report for Oct. 1, 2013 Council Meeting) 

Most of this section has no pathway, outside of a narrow dirt trail directly alongside the busy road. Pedestrians navigate uneven walkways, utility poles, street signs and more – all while keeping an eye on cars travelling at speeds of 45 miles per hour (and higher).

3. How much is this going to cost and how will it be paid for?

The current cost estimate of the walkway including design, construction and right-of-way acquisition is approximately $2.1 million. A general fund appropriation of $2.4 million has been set aside for the walkway portion of the project. The undergrounding of overhead utilities is split into two underground utility districts and two types of funding. An underground utility district was created to use the approximately $1.89 million in Rule 20A funds available. These funds come from the rates paid by utility customers and are distributed annually by SDG&E to jurisdictions to pay for undergrounding projects. Because the 20A funds do not cover undergrounding the entire section between Twin Peaks and Titan Way, City Council directed staff to use a portion of the City’s surplus revenues to form a Rule 20B underground utility district. An appropriation of $2.6 million has been set aside for completion of the Rule 20B utility undergrounding.

4. Will this project improve traffic?

The Espola Road Safety Improvement Project will not impact the current road – it will stay as is. The Poway City Council’s commitment to this is so strong that in October 2013 they went on record with a resolution confirming that it does not intend to widen Espola Road.

 But even though this project doesn’t target widening the road to accommodate more cars, it’s still expected to have a positive impact on traffic – especially when congestion is at its worst. More than 2,400 students attend Poway High and this road is the only route to and from school for a significant portion of neighborhoods within its boundaries. Constructing a pedestrian-friendly pathway will likely result in more students walking or biking to school, which in turn will reduce the number of cars on the road during peak times.

5. What impact will this have on the residents living along this stretch of road?

Espola Road is an essential corridor between the southeastern portion of Poway and areas to the north. Creating safe access along a stretch of road that was built long before Poway incorporated is not without its challenges.

The existing right-of-way doesn’t always provide the needed area for the project. The City acquired strips of land adjacent to the road from some property owners in order for the pathway to be built.

Construction will impact the current landscape. A few trees that exist in the area of the new pathway have been identified for removal. There are walls, utility poles, signs and other impairments that will need to be moved as well.

 As with any plan that impacts a neighborhood while enhancing the community at large, there were significant variations and points of view to consider. After thoughtful consideration, the City Council determined that this alternative would provide the balance needed between progress and preservation. Its open, natural design mirrors the “City in the Country” tone of the community while ensuring for the safety of those who travel this road.

6. How long will the project take to complete?

The project is expected to take at least 17 months to complete. This includes the utility undergrounding that is being completed by the utility companies under a separate contract.

7. How will traffic be impacted during the construction period?

During the first phase of the project, traffic will continue to be one lane in each direction with the middle turn lane being eliminated. This configuration will likely be set up on a 24-hour basis. When the contractor needs to set up daily traffic control, the hours will be restricted to set up after 8:30 a.m. to prevent delays in morning school traffic. For daily traffic control setup, removal will be by 4:30 p.m. Monday through Thursday and by 4 p.m. on Fridays that City Hall is open.

It is anticipated that construction activities will start at one end of the project limits and traffic control will be limited to the active construction area. For the portion of the project in which the Espola Road/Del Poniente Road intersection is narrowed, a Sheriff’s deputy will be assigned to direct traffic at that intersection on school days between 7:00 and 7:30 a.m. In addition, the traffic signal timing has been adjusted.

Vehicle and cyclists will be asked to share the road. Pedestrians will be provided a safe and clear walking area through the active construction zone. Bus routes will remain the same and no impacts are anticipated to trash collection or mail delivery.

Traffic will be impacted to varying degrees during the project depending on the segment under construction.

8. Why is construction being done during the school year, instead of over breaks or even at night?

The Espola Road Safety Improvements project is a multi-phased project coordinating multiple construction crews over a minimum of 17 months. There was no feasible way to limit construction to times in which PUSD schools were on break. Likewise, the noise ordinance (Poway Municipal Code Section 8.08.100) restricts the days and hours that heavy machinery may be used. The City Engineer may allow for construction activities outside of normal working hours if the operations are not detrimental to the health, safety or welfare of the surrounding community. Due to the residential neighborhoods adjacent to the project area, night work would cause negative impacts and therefore was not an option.

9. Who is involved in the project?

Espola Road Safety Improvements Project

Espola Road Utility Undergrounding

10. Why aren't there construction crews working every day?

It’s a top priority for the City to keep this project moving, but each step of the project has its own complexities. It is very common during construction to find unknown situations that need to be redesigned or changed to keep the project moving along. In most cases this involves behind-the-scenes work.

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Facility Rentals

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1. Does the city have facilities for rent?

Yes, the city has facilities at Community Park, Old Poway Park and Lake Poway, all for rent. If you have any questions, please contact Parks and Recreation.

2. Are only Poway residents able to rent a facility?

We welcome all non-Poway residents. However, there is a price difference between a resident and nonresident. Please call Community Services at 858-668-4595 for more information.

3. Is there a fee for the rentals?

Yes, please contact Community Services at 858-668-4595 for more information.

4. Do I need to pay a deposit for rentals?

In order to hold your desired rental, deposits are required at the time of application for indoor facilities as well as the Old Poway Park Gazebo. For deposit amounts, please contact 858-668-4595.

5. Is the deposit refundable?

Deposits are refundable as long as everything is cleaned up and put away. We provide tables and chairs for you to set up and take down. Rental clients need to sweep, mop the floor and take out the trash to get the deposit back. It will take 2-3 weeks to process your deposit refund.

If you have any questions, please contact Parks and Recreation.

6. How much advance notice is required for a reservation?

We need to know 14 days in advance for a reservations. If you have any questions, please contact Parks and Recreation.

7. What is the cancellation policy?

A $19 cancellation fee is charged for all cancellations; an additional $30 cancellation fee will be charged if cancellation is less than 14 days in advance of the event date. If you have any questions, please contact Parks and Recreation.

8. Can I reserve a facility online?

Yes, you may reserve a facility online. If you have any questions, please contact Parks and Recreation.

9. How do I rent a facility if City Hall is closed?

Although we highly recommend scheduling a facility rental at City Hall on the next business day, some park areas may be available on a first-come, first-serve basis. If you have any questions, please contact Parks and Recreation.

10. Is amplified sound allowed?

Amplified sound is only allowed at the indoor facilities. If you have any questions, please contact Parks and Recreation.

11. Is smoking permitted?

Smoking is not allowed at any of the indoor facilities. Smoking in outdoor park areas is allowed in designated areas only. If you have any questions, please contact Parks and Recreation.

12. May I have an air bounce in the parks?

Poway Residents can obtain a permit for the neighborhood parks for air bounce. Please contact Community Services to obtain a permit. If you have any questions, please contact Parks and Recreation.

13. When do I need liability insurance?

Liability Insurance is required for events that have 50 or more persons or when alcohol is present. A copy of the city's facility use insurance requirements (PDF) is available to help you secure the insurance you need for your event. If you have any questions, please contact Parks and Recreation.

14. May I have alcohol at my event?

Yes, however, there are additional fees that are required and it may only be present during an adult function, for example, a wedding, anniversary, or adult party. For additional information on the fees, please contact Community Services at 858-668-4595.

15. Do I need to provide security when alcohol will be present during my rental?

The city requires all facility rentals at which alcohol will be present with 100 or more attendees to hire security guard service. Uniformed security personnel must be present 30 minutes before alcohol is served, and must remain through the end of the cleanup. See a copy of the requirements (PDF) that must be met by security personnel. If you have any questions, please contact Parks and Recreation.

16. How do I make a payment for a facility rental or provide the necessary insurance or security agreements?

All payments, insurance, and security agreements must be received 14 days prior to the rental date or risk cancellation of the event. If you have any questions, please contact Parks and Recreation.

17. Can I make an appointment to do a walk through of the facility?

Yes, and it is encouraged in order to review the rules and regulations with staff on-site. If you have any questions, please contact Parks and Recreation.

18. May I use a caterer for my event?

You may use caterers at an event. If you have any questions, please contact Parks and Recreation.

19. May I decorate the interior of the facility?

Yes, decorations can be used on city facilities and must be removed upon the conclusion of the event. Use of clear tape, nails or staples on facility walls is prohibited. If you have any questions, please contact Parks and Recreation.

20. Are candles permitted at the indoor facilities?

Per the Facility Use Rules and Regulations, candles are not permitted in city facilities. If you have any questions, please contact Parks and Recreation.

21. Are there tables and chairs available for rent?

Yes, the tables and chairs are included for the indoor facilities only. If you have any questions, please contact Parks and Recreation.

22. What type of tables are available?

The city has round and banquet tables for the indoor facilities. If you have any questions, please contact Parks and Recreation.

23. Can you reserve the neighborhood parks?

No, the neighborhood parks are not reserved. They are available on a first-come-first-served basis. If you have any questions, please contact Parks and Recreation.

24. Can I book more than one facility at the same time?

No, only one facility can be booked at a time. Once your event takes place then another facility may be rented. If you have any questions, please contact Parks and Recreation.

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Fire Department

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1. When there is only a small fire, why do so many fire engines respond?

Different types of fires require different levels of response from the fire department. Car fires, dumpster fires, and ringing alarms usually get a single fire engine response. If a single-family house fire is reported, typically 3 fire engines, a ladder truck, a paramedic ambulance, and a chief officer will respond. Fires reported at a commercial business will get a 4th engine and a 2nd ladder truck. If these units are not needed, they will be released back into service by the Incident Commander. Generally it is better to have too many resources than too few.

2. Why do I have to call 911? If I call the fire station directly, wouldn't it save time?

The firefighters might not be at the station when you call. Even if they are, they will still have to activate 911 so that other emergency responders are notified. On the other hand, the 911 system is designed to save valuable seconds. When you dial 911, the system quickly locates and routes the call to the sheriff or fire unit that is closest to your location.

3. Why does Poway need a ladder truck?

While it is true that Poway does not have many tall buildings, there are a few multistory structures in town such as Pomerado Hospital, the medical center behind the hospital, a multistory hotel, a number of apartment complexes, and some large industrial buildings that are set back from the street in the Poway Business Park. Although most people believe that the large aerial ladder is used only for tall buildings, it can also be used for horizontal reach as well.

The ladder truck also carries an assortment of equipment not normally carried on a fire engine. Some of this equipment includes additional ground ladders that can reach higher locations than ladders found on a typical fire engine, the Jaws of Life and other assorted extrication equipment for people trapped in their cars due to automobile accidents, forcible entry tools, generators and lights to illuminate an emergency scene, rope rescue gear for cars that plunge down steep embankments, and salvage equipment to help protect valuables and other important items from smoke and/or water damage. The ladder truck also has the capability of responding to medical emergencies with at least 1 paramedic on board when other fire department units are responding to other emergency calls.

4. What does a firefighter's workday routine consist of?

A typical 24-hour shift will begin with the firefighters inspecting all of their safety gear and equipment. The firefighter / paramedics will also inspect the medical equipment that they use on medical aids. The engineer (driver) will inspect the fire engine and other fire apparatus to ensure that they are ready. While the crew is completing the inspections, the Captain will schedule the day’s activities. This can include training drills, building inspections, physical fitness, report writing, and other assigned tasks or projects. Also, of course, they respond to both emergency and routine calls for assistance.

5. Why do I see firefighters working out while on duty?

When a firefighter is suited up to fight a fire, he/she is wearing close to 50 pounds of protective gear not including the hoses and tools that are required to perform their job. Because firefighting is a very physically demanding job, the firefighters are encouraged to work out while on duty and to stay physically fit.

6. Why do I see the firefighters at the store shopping for food while they are on duty?

Because firefighters work 24-hour shifts, they fix and eat lunch and dinner at the station, so they also shop while on duty. However, if an emergency call comes in they will leave their cart with a store employee in order to immediately respond to a call.

7. What do firefighters do when they are not on emergency calls?

Firefighters work 24-hour shifts with 24 hours off in between. Training and equipment maintenance are an important part of each day’s schedule. Firefighters also conduct fire safety inspections of businesses and pre-fire planning of target hazards. They also provide educational fire safety talks and station tours to school children.

8. What can I do to protect my house from wildland fires?

To protect your home from wildfires, you must create a safety zone, buffer zone, or firebreak of at least 100 feet around your home by reducing the amount of dead or dying vegetation. This does not necessarily mean all vegetation should be removed. In fact, having fire-resistant plants and trees around your home that are properly trimmed and well watered can serve as a firebreak. For more information, please visit the Defensible Space page or call the following:

• For protecting your home, call the Poway Fire Department at 858-668-4460.
• For protection of sensitive habitat, call the Development Services Department at 858-668-4600.

9. Do I need to put a smoke detector in every room? How many do I need?

At a minimum, smoke detectors should be placed outside each sleeping area and on every level of the home including the basement. On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms, or family rooms. Remember to vacuum out and test the detectors regularly, and don’t forget to change the batteries at least once a year.

10. What kind of fire extinguisher should I buy for my home?

Homeowners should buy an extinguisher that can handle Class A, B, and C fires. This type of extinguisher is designed to put out the types of fires that usually occur in homes including wood, paper, flammable liquids, and electrical fires.

11. When I call the paramedics, why does a fire engine show up?

The Poway Fire Department has 2 firefighter / paramedics assigned to each of their ambulances and 1 or more on each fire engine and ladder truck. Our department responds with the closest engine and ambulance for medical aids, but sometimes an ambulance may be responding from a distance, so having the closest engine respond can get help to a victim more quickly. There are also times when a medical emergency is quite serious and may require the assistance of multiple crew members. If it is determined that the situation does not require both crews, 1 of them will be released and placed back into service.

12. Where can I go for CPR classes?

Some of the local organizations that offer CPR classes include:

• AB CPR - 858-693-3304
• Jurman's Emergency Training - 858-452-1543
• Palomar Pomerado Health - 800-628-2880
• The American Red Cross - 858-309-1200

13. Who should I call for a hydrant leaking, fire hazards, and inspections?

• Hydrant leaks - Public Works, 858-668-4700
• Fire hazards - Fire Department, 858-668-4466
• Inspections - Fire Department, Fire Prevention Division, 858-668-4470

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Fire Sprinkler 5-Year Certification Flushing

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1. What's the problem with fire sprinkler flushing?

California Code of Regulations (Title 19, Chapter 5, Article 4) requires that automatic fire sprinkler systems be serviced every 5 years. This process may involve draining and flushing the water from the pipes. Unfortunately, the water flushed from the pipes is stagnant and stale, and may contain bacteria and pollutants such as metals leached into the water from the sprinkler system.

When this water is flushed from the sprinklers, it is generally discharged directly from the building and onto the parking lot, where it may flow into the storm drain system and/or receiving waters such as a creek or lake.

The City of Poway is required per Municipal Permit 2007-0001 from the State Water Resources Control Board to prohibit discharges to storm drains and receiving waters, as well as to manage water quality. The city is also required per the Jurisdictional Urban Runoff Management Program to prohibit pollutant discharges to a storm drain conveyance system. In addition, the Poway Municipal Code, Section 13.09.020, also prohibits non-storm water discharges.

2. What is allowed into storm drains? What happens when water is discharged from a fire sprinkler system?

Legally, only storm water may enter the storm drain system.

When water is discharged directly from the fire sprinkler system and flows along the parking lot, it picks up urban pollution, such as oil, grease, sediment, trash, brake dust, etc., which will flow with it into the storm drain system.

Storm drains are not connected to sanitary sewer systems or treatment plants. The primary purpose of storm drains is to carry rainwater away from developed areas to prevent flooding. Disposing of materials into storm drains, either directly or indirectly, causes serious ecological problems — and is prohibited by law.

3. What does this mean for me? How can I comply?

Industrial and commercial businesses must not allow the water released during a 5-year Fire Sprinkler Certification to flow into the storm drain system and/or receiving waters such as a creek or lake, nor should it drain into the sewer system.

You can comply by ensuring that your business does not discharge this water into the storm drain or sewer system.

One way to comply could be contacting a waste management disposal company that, for a fee, will contain the water and discharge it to a legal discharge station. The City of Poway does not recommend or endorse any specific company, nor does it charge any additional fees.

There may be other solutions, and the city is open to other ideas that still maintain compliance. Please call 858-668-4653 if you have any questions or would like additional information.

4. Whom can I contact to ask questions or report illegal dumping?

For more information, please call 858-668-4653.

To report illegal dumping, contact:

• Poway Code Compliance (during business hours) at 858-668-4663 or 858-668-4664, press "0" for immediate assistance
• Poway Sheriff's Station (after business hours) at 858-513-2800

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Food Truck Vendors

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1. What is a food truck?

A food truck is a mobile food vendor including a catering truck or other self-contained mobile unit moved by motorized or non-motorized means from which edible items and beverages are sold.

2. What licenses are required to operate a food truck in Poway?

Operating a food truck in Poway requires a City-issued solicitor’s license for the business and a solicitor’s ID card for each employee who works in the vehicle. Each applicant will be required to pass a background check. A City of Poway business certificate is not required when you have a Poway solicitor’s license. If operating a food truck in a City park or facility with an approved permit issued from the Community Services Department, only a business certificate is required along with insurance that meets the City’s standards. Adherence with the County of San Diego Department of Environmental Health is also required. The County of San Diego Department of Environmental Health administers a mobile food facility inspection program with a grading system. For more information about this program visit their Environmental Health - Mobile Food Program website

Environmental Health - Mobile Food Program

3. How do I obtain a solicitor’s license or solicitor ID cards?

Schedule Appointment: Call (858) 668-4401 or email customerservices@poway.org to setup an appointment.

Complete Application: Applications for solicitor’s license and/or ID cards can be downloaded from the Customer Services Regulatory Licenses webpage.

Day of Appointment: Applications must be submitted in person to the Customer Services office located in City Hall, 13325 Civic Center Drive. Each applicant will be fingerprinted during the appointment. Applicants must bring to the appointment:
• Valid California Driver’s License
• Proof of insurance for vehicle
• current Health Permit issued by the County of San Diego

4. How long does it take to obtain a solicitor’s license or solicitor ID cards?

Although the City is committed to expediting your application, the background check conducted by the Department of Justice and the Sheriff’s Department could take up to 30 days. Once the City receives information from these agencies, your application will be processed within 3 business days.

5. How much does a solicitor's license and ID card cost?

Solicitor’s licenses and solicitor’s ID cards cost $50 each for the first two years (this cost includes fingerprinting) and $20 to renew every two years thereafter. Solicitor’s licenses are also subject to a mandated state fee of $4.

6. Are food truck events such as food truck rallies allowed in Poway?

Yes. Participants of food truck events must obtain and display a solicitor’s license and solicitor’s ID cards.

Event organizers must obtain a Temporary Use Permit (TUP). For information about TUPs please contact Development Services at (858) 668-4656.

7. Are food trucks allowed in the business park?

Yes, provided the property owner has given permission to operate on the property. In addition, the food truck business must have a City-issued solicitor’s license and each employee must have a solicitor’s ID card.

On-street parking is prohibited in the business park.

8. Where can food trucks operate?

Food trucks may operate any place where they can legally park and on private property with permission from the property owner. In addition, the business must have a City-issued solicitor’s license and each employee must have a solicitor’s ID card.

There is no on-street parking in the business park. Parking spots cannot be reserved or blocked to hold a spot for a food truck.

9. Can I operate a food truck in a park?

Food trucks are permitted in City parks in the following instances only:

The City’s Community Services Department invites food truck to participate in special events. Food truck operators participating in events are required to have a business certificate and insurance that meets the City’s standards.

A food truck has been contracted for catering services by a private rental client with an approved facility rental. Vending is restricted to the permitted rental group. For detailed information about catering in a City park, please contact the Community Services Department at (858) 668-4595.

10. Can I sell at a city special event?

By invitation, food trucks may participate in events. The fee for participation is 15% of gross revenue from that event.

Food truck operators are required to have a business certificate and insurance that meets the City’s standards. Park staff will provide additional direction on where to park.

11. Can I cater a private event?

Yes. Food truck operators are required to have a business certificate to cater in Poway. To learn more about obtaining a business certificate please visit the Business Certificate webpage. Business Certificates

12. Can I sell on private property (e.g. shopping center or church)?

Yes. Food truck operators must have a solicitor’s license and each employee must have a solicitor’s ID card. In addition, permission must be obtained from the property owner.

13. Can I become a vendor at the Poway Farmers Market?

Yes. To operate at the Poway Farmers Market, the business must have a solicitor’s license and each employee must have a solicitor’s ID card. The fee to participate is 9% of gross revenue. The fee is paid to the Market Manager.

For more information or to apply to become a market vendor please contact the market manager by email at outbackfarm@sbcglobal.net.

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Home Occupation Permit

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1. Why is the City of Poway now requiring Home Occupation Permits to renew every other year?

Currently the city’s database is voluminous and out of date. This will allow for a current database. Also, because home occupation permits are restricted to businesses that are appropriate in residential settings, the permit renewal process requires updated business information and allows the city to ensure that the business is conforming.

2. What is the cost to apply for a home occupation permit, and can I get a refund?

The initial cost to apply is $115, which is good for 2 years. The renewal is $20 every other year. This is not a tax but a flat fee that is calculated to recover the costs incurred to process the application only. Once the application process has started, no refunds are allowed.

3. If I currently have a home occupation permit, how long do I have to renew?

Letters will be mailed out to all home occupation permit holders currently in our database. Current permit holders will have 2 years before a renewal is required.

4. Do I need a business certificate as well as a home occupation permit?

No, home occupation permit holders will not be required to additionally register their businesses because the permit process requires a separate, equally thorough review.

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Lake Poway Campouts

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1. Can I camp in an RV?

Yes, RV’s are allowed. But only in designated RV spots. There are no hook-ups available. 

2. Are there hookups for my RV?

Hook-ups are not available for RV’s. 

3. Can I bring my pet?

Yes, pets are allowed. All pets must be restrained at all times, and on a leash 6 feet or shorter. Pets are subject to quiet hours as well.

4. How often is camping available at Lake Poway Park?

Camping at Lake Poway is considered a special events, and only available on specific dates during each season. We offer camping in Spring, Fall, and Family Campouts in the Summer. Camping is not offered in the Winter. 

5. What is the difference between the Spring, Fall, Family, and Themed Campouts?

During Spring and Fall Campouts, activities for our guests are not offered. During the Family Campouts activities such as a magic show, S'mores, and Ranger led Hikes are offered. Alcohol is not permitted at Family Campouts. 

Throughout the year some of our Campouts are themed. During these Campouts activities such as crafts, hikes, and interpretive presentations are available. In the past we have offered a Halloween, Space, and Earth Day Campout.  

6. Will the gates be open all night?

The incoming gate closes at 8 PM. Campers may leave at anytime but will not be allowed to re-enter park after 8 PM.

7. Can I bring an additional vehicle?

Additional vehicle permits can be purchased for a nominal fee. 

8. Will the campout be cancelled due to weather conditions?

Campouts are rain or shine, only under extreme weather conditions will they be cancelled.

9. Can I reserve specific areas in the park?

Campout reservations made at the Lake are first come, first serve! 

10. Are fire pits permitted at campouts?

Yes, gas fire pits are permitted in designated areas. 

FIRE AND GRILLS ARE RESTRICTED IN AREA 8. 

ABSOLUTELY NO WOOD FIRES!

11. Can I bring my personal grill?

Yes, gas and charcoal are permitted. 

GRILLS ARE NOT PERMITED IN AREA 8. 

ABSOLUTELY NO WOOD FIRES!

12. Is food provided at the campouts?

No, food is not provided. Concession is open until 9 pm. for these events. The store sells snacks, drinks, ice, charcoal, Etc.

Contact 858-668-4778 for specific inquiries about the Concession.  

13. Can I set up my tent and leave the park?

One member from your reservation must stay in the park at all times. Camping supplies left unattended is subject to be moved by staff. The City of Poway is not responsible for stolen items. 

14. Will there be a staff member on site throughout the event?

Yes, there will be a City of Poway staff member on site at all times.

They can be contacted at 858-668-4772. For emergencies, contact 911.  

15. Is alcohol permitted at the campouts?

During the Fall, and Spring campouts alcohol is permitted but must not violate our municipal code (see below). Alcohol is NOT permitted at our Family Campouts.

9.48.270 Alcoholic beverages.

A. No person shall transport into a City Community Services facility, or consume upon the premises of a City Community Services facility, any intoxicating liquors having an alcoholic content in excess of 20 percent by volume.

B. No person shall consume any alcoholic beverage at any time at the archery range, in facility parking lots, or a playground area of a City park.

C. Except as expressly provided below, no person shall consume any alcoholic beverage in any other indoor or outdoor area of a City Community Services facility between 9:00 p.m. and 10:00 a.m.:

1. On Lake Poway or within the high water line or concession balcony of Lake Poway during the established operating hours; or

2. At the Poway Center for the Performing Arts; or

3. Pursuant to permit issued by the City for a special public event.

D. No person shall consume any alcoholic beverage at any City Community Services facility during times that it has been rented, with or without remuneration to the City, to house a youth event. Youth events include rite of passage celebrations such as bar mitzvahs, bat mitzvahs, quinceaneras, “sweet 16” and other birthday parties, in addition to youth sports team games and parties, and all events involving social groups whose participants and/or members are primarily under the age of 21 years. (Ord. 769 § 3, 2014)

16. Are there electrical outlets that campers can use?

No, there are not. 

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Lake Poway Day Camp

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1. Will my child receive a camp t-shirt?

All campers will receive one Lake Poway Day Camp t-shirt per summer, regardless of the number of sessions they are enrolled in. For your child's safety, camp t-shirts are required on field trip days. Camp field trips are held once per week, usually on Thursdays.

2. Who supervises Lake Poway Day Camp?

Staffing, which ensures a safe, memorable, and positive day camp experience for all campers is our number one priority. Experienced City of Poway staff serve as on-site coordinators and program directors and all participants, activities, and field trips are carefully supervised. Day Camp counselors go through extensive pre-employment screening and are all CPR and First Aid certified.

3. How many days per camp week do campers get to swim?

Campers swim one day per week, when camp is held at Poway Community Park. Campers wishing to swim in the deep end must pass a weekly swim assessment administered by City of Poway lifeguards. Campers who do not wish to participate in the assessment or who do not show sufficient swimming ability must remain in the shallow end of the pool. While in the pool, campers are supervised by City of Poway lifeguards and LPDC counselors.

4. If I have questions about Lake Poway Day Camp who should I call?

The answers to most commonly asked questions can be located on our Day Camp website. For questions regarding camp registration, waiting lists, or refunds, please call the Community Services Department Class Registration line at 858-668-4570. If you still need assistance, please call the Lake Poway Day Camp line at 858-668-4776.

5. Does my child need to bring a lunch to camp?

Campers are responsible for bringing their lunch and beverages from home each day, including field trip days. Please include several snacks and several bottles of water for your camper, as campers are very active at camp. Refrigeration is not available for lunches, however, they will be stored in a shady area at camp. Please label all lunch boxes/bags and reusable water bottles. A snack will be provided later in the day to campers participating in the extended care program.

6. Does my child need to wear closed toe shoes?

For safety reasons, we require that campers wear closed toe, athletic shoes to camp each day. Lake Poway Day Camp is filled with outdoor adventures where campers spend time hiking, participating in active group games, and exploring the outdoors. Sandals, flip flops, Crocs, and wheelies are not safe to wear at camp. We ask that your child wear closed toe shoes on swim days and water themed field trip days, as well, although we encourage you to pack sandals for them to change in to.

7. What if my child is still learning how to swim?

All campers participate in a swim assessment on pool days. Based on this assessment, campers are assigned specific areas of the community pool where they are allowed to swim. Campers are supervised by LPDC group counselors and City of Poway lifeguards while in the water.

8. What if my child doesn’t enjoy competitive games and sports?

Lake Poway Day Camp places an emphasis on cooperative games where the focus is fun and everyone is a winner. Group counselors teach creative group games like Jedi dodgeball, octopus tag, and capture the flag where teamwork is key and specialized athletic skills are not necessary for success. We encourage all campers to try each activity at least once to ensure a well-rounded camp experience.

9. Who is on-site at camp if there is an emergency?

A camp lead is on-site at all times. Each of our camp leads and group counselors are trained in First Aid and CPR, and emergency medical services are minutes away. Before camp begins, all staff participate in an emergency response training that focuses on camp safety practices and procedures. In addition, the park is patrolled by Lake Rangers.

10. How do you help protect campers from the sun during camp?

Campers are required to bring a bottle of sunscreen in their backpacks each day. We also recommend that they arrive to camp with a layer of sunscreen already applied. Group counselors ensure that their campers re-apply sunscreen throughout the day, stay hydrated by taking water breaks, and enjoy plenty of activities in the shade.

11. How do you deal with the heat during camp?

Days are spent playing games in shaded areas, participating in unique camp adventures, and exploring the outdoors. Group counselors ensure that their campers take plenty of water breaks and enjoy a balance of both active and more reserved activities. Counselors are well-trained to recognize the symptoms of heat exhaustion and dehydration.

12. What if my child needs medication at camp?

Lake Poway Day Camp follows strict guidelines with camper medication. If your camper requires medication, please be sure to fill out all of the necessary paperwork that can be found on the Forms Page. We are unable to accept medication without these forms, which also require a physician's signature. On the 1st day of each camp week, we collect medication during sign-in, and store it in a locked area. During the camp day, medication is administered by our on-site camp lead. Inhalers and Epi-Pens will also be collected during sign-in. Group counselors will carry inhalers and Epi-Pen with them at all times to ensure they are accessible when necessary.

13. How are camp groups organized?

Campers are grouped by age and grade into coed groups. Camp groups consist of 8 to 10 campers and are supervised by a group counselor and CITs. Although the camp as a whole participates in similar activities throughout the day, each camp group's activities will be modified according to age and ability level. For this reason, it is not possible to group children of differing ages.

14. Can I send a family friend or babysitter to pick up my child from camp?

As long as your family friend or babysitter is listed on your child’s pick up authorization slip, you are welcome to send them to pick up your child. If they are not listed on the authorization slip, staff will not release your child to them. Additions to your child’s authorization for pick up slip must be made, in person, by a parent or legal guardian.

15. What if I can’t pick my child up by 4 p.m.?

Lake Poway Day Camp provides an extended care program as a service for working parents that are not able to pick up their children by 4 p.m. This program runs from 4-5:30 p.m. Campers will automatically begin transitioning into the extended care program at approximately 4pm. If you are not able to pick up your child by 5:30 p.m., you are responsible for making alternative arrangements, as staff is not authorized to work past program hours.

16. What time do I need to drop my child off for camp in the morning?

Camp activities officially begin at 8:30 a.m., however, you are welcome to drop your child off as early as 8 a.m. Each morning when you drop your child off at camp, you will need to sign them in at the check-in table. If you arrive late, please sign your child in with his/her group counselor.

17. Does Lake Poway Day Camp offer discounts?

Lake Poway Day Camp does not offer discounts. Instead we offer one of the most cost effective day camp experiences available in San Diego County. P.L.A.Y. scholarships (PDF) are available to Poway residents only.

18. How do you screen your camp staff?

All of our camp staff undergo a lengthy and thorough interview and background check process, that includes fingerprinting, completing a medical exam, and drug screening, prior to working at Lake Poway Day Camp. Staff also participate in an extensive training program prior to the start of summer.

19. What does CIT stand for?

CIT is short for Counselor in Training. Our CIT program is designed for teens, ages 13 to 17, who are interested in developing leadership and communication skills, participating in outdoor adventures, and having fun. Each week CITs assist a day camp group as they go swimming, hiking, boating, fishing, create arts and crafts projects, play creative group games, participate in exciting field trips, and explore the outdoors. The CIT program is ideal for those teens who have aged out of the traditional day camp program, yet still want to participate in all the fun that the program offers. Participation in the CIT program is not a guarantee of employment. CITs may request a letter acknowledging their volunteer hours from either the lead counselor or the camp coordinator.

20. What does LPDC stand for?

LPDC is short for Lake Poway Day Camp. Since Lake Poway Day Camp is a mouthful, and tough to incorporate into camp cheers and songs, it’s often used as the abbreviated version of our camp name.

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Landscape Maintenance Districts (LMD)

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1. Will contractors be allowed to work on closed Fridays?

Yes, some contractor activities will be allowed on closed Fridays as long as they do not require inspection, do not require traffic control to be set-up, or do not include work in the right-of-way. Some of the activities that will not be allowed are:

• Right-of-way and easement encroachment activities
• Public water or wastewater work by contractors
• Tie-ins
• Shutdowns
• Potholing
• Pressure testing
• Bacti’s
• Jobs that require boring

Deviation will not be permitted without the prior consent of the Engineer, except in emergencies involving immediate hazard to persons or property.

2. How do I report general concerns regarding my neighborhood, such as tree issues, parking problems, and street maintenance needs?

The Staff Directory lists appropriate contact information for many inquiries. In other cases, it is necessary to call 858-668-4700 during regular business hours for personalized customer assistance.

3. What areas of the city does the Landscape Maintenance District cover?

Most public landscaping along Poway’s streets, medians, and entrances to various residential communities is maintained through the LMD. Within these areas, the district is responsible for maintaining all irrigation and sprinkler systems, turf, trees, shrubs, and bushes in medians and public rights-of way.

4. Why are assessments different for each zone?

Each zone is a small geographic area of the city and within those zones there are different types of landscaping that must be maintained. Some of the differences include the age of the landscaping, the amount and type of landscaping, and the size and condition of the landscaping. All of these factors play a role in determining the actual maintenance costs for the landscaping within a particular zone. Additionally, some zones are larger than others and may have more property owners sharing in the costs.

5. Why are there different levels of maintenance throughout the Landscape Maintenance District?

The city has tried to maintain a uniform level of maintenance throughout the landscaped areas. Under Assessment District law, the city can only use funds collected from property owners within a zone for costs associated directly and specifically with that zone. In some zone areas, the assessments allowed by law have not been sufficient to pay for basic maintenance costs; so, essentially, some zones have been “under funded”. This is especially true when considering the costs necessary to replace dying plants and trees, replace or repair vandalized equipment, or renovate older irrigation systems.

6. What is a Landscape Maintenance District?

A Landscape Maintenance District is created to pay for the costs of ongoing maintenance and improvement of public landscaping that provides special benefits to properties in given areas of the city. Special benefits are defined as improvements that increase the desirability or value of property directly associated with the enhanced improvements.

7. How are the assessments determined and set?

Each year the city evaluates the anticipated costs for maintenance for the upcoming year. This evaluation takes into consideration any increases in costs as well as cost savings realized. Some of the costs that are evaluated include: routine maintenance and mowing contracts, equipment repair, weed abatement, shrub and tree pruning, radios and computers, irrigation parts and controllers, water, electricity, fertilizer and other chemicals, vehicles and vehicle maintenance, and other administrative costs to operate the Landscape Maintenance District.

An annual budget is developed using those costs. The total costs are divided among the parcels in each zone based on the proportionate share of benefit received from the improvements. The proposed assessments are then reviewed and approved each year by the City Council during a public hearing process.

8. How is the Landscape Maintenance District funded?

Property owners in the LMD pay an annual assessment for this maintenance. Each property owner is assessed annually for a portion of the maintenance costs in their zone. The assessments are established on a “zone-by-zone” basis and are paid by the property owner through the county's property tax bill.

9. How can I find out if I live in a LMD zone?

The easiest way to determine your zone and its funding level is to call the city's Public Works Department at 858-668-4700.

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Planning Division

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1. What is an Accessory Dwelling Unit and a Junior Accessory Dwelling Unit and am I eligible to have either on my property?

An Accessory Dwelling Unit (ADU) is a dwelling unit which provides complete independent living facilities for one or more persons and is located on a lot with another single-family residence (SFR) or multi-family residence (MFR).

A Junior Accessory Dwelling Unit (JADU) is an ADU which is attached to a SFR that does not exceed 500 square feet (sf) and has additional allowances and restrictions as described below.

To determine if your property permits either an ADU and/or a JADU please refer to the ‘Accessory Dwelling Units and Junior Accessory Dwelling Units: General Information’ handout.

2. What is a SB 9 development and a Urban Lot Split and am I eligible to have either on my property?

SB 9 mandates jurisdictions, like the City of Poway, to ministerially approve a housing SB 9 development containing no more than two (2) residential units on a single lot within a single-family residential zone, excluding certain areas (“units” is inclusive of Accessory Dwelling Units (ADUs) and Junior Accessory Dwelling Units (JADUs)).  ADUs may be permissible after two (2) main single-family residences on a single lot are established.  Additionally, the City must ministerially process an Urban Lot Split in accordance with SB 9 and eligible development standards.

To determine if your property permits either a SB 9 development or an Urban Lot Split please refer to the ‘SB 9 Developments & Urban Lot Splits: General Information’ handout.

3. How do I find zoning information about my parcel?

Go to PowGIS, click on ‘Search’, enter in your address, then click the search icon, then ‘Community Info’, then expand the ‘Planning Information’ data. 

4. What are my building setbacks (commercial)?

You can find information on commercial building setbacks in the Poway Municipal Code - PMC 17.10.120.

5. What are the requirements for a sports court?

Information on sports court requirements can be found in the Poway Municipal Code - PMC 17.30.

6. What do I need to know about building walls and fences?

Information can be found in the Poway Municipal Code - PMC 17.08.240.

Additionally, when building a wall or fence, please maintain clear access to the water meter. There must be a minimum 2-foot clearance on all sides of the water meter box and no obstructions above or over the meter box. Please review PMC 13.11.130.A for more information.

7. What uses are permitted in residential zones?

Information on permitted uses in residential zones can be found in the Poway Municipal Code - PMC 17.08.100.

8. What are the business hours of the Development Services counter?

The Planning and Engineering Divisions are open during all City Hall business hours: 7:30 a.m. to 5:30 p.m., Monday through Thursday, and Fridays 8 a.m. to 5 p.m., closed every other Friday. The Building Division’s hours are the same except that the Building counter will be closed from 11:30 a.m. to 12:30 p.m. every day.

9. What uses are permitted in commercial zones?

Information on permitted uses in commercial zones can be found in the Poway Municipal Code - PMC 17.10.060.

10. How many horses can I have?

Information can be found in the Poway Municipal Code - PMC 17.32.010.

11. What are the necessary findings for the granting of a variance?

Information regarding the granting of a variance can be found in the Poway Municipal Code - PMC 17.50.070.

12. What are my building setbacks (residential)?

You can find information on residential building setbacks in the Poway Municipal Code - PMC 17.08.160.

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Public Records

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1. How do I make a Public Records request?

Many documents are immediately available and searchable through the City’s Public Records Portal, Weblink.  You may also call the City Clerk’s Office at (858) 668-4530, or visit the Clerk’s Office during regular business hours.

2. How much will I be charged for copies?

The Public Records Act allows the city to charge the direct costs of duplication of public records with a copy charge of $0.10 for each page (per side) for standard letter / legal sheets of paper.  Actual postage and copy fees will be collected from the requester prior to mailing; if required to mail documents.

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Public Works

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1. What do I need to do to replace a tree in front of my home?

The removal of all trees within the right-of-way (ROW) and native trees on private property requires a Tree Removal Permit that can be obtained from the city’s Development Services Department located at 13325 Civic Center Drive. Please follow the directions on the permit, and provide the requested information. Submit the completed permit along with the necessary fee to Development Services and a city representative will inspect the tree to ensure it meets the criteria for removal. If the tree removal meets the removal criteria, the permit will be approved. Non-native trees on private property do not require a Tree Removal Permit. If requested, the city will pay for a 15-gallon tree to be placed on your property outside the ROW.

2. Who is responsible for maintaining or replacing the sidewalk in front of my home or business?

The City of Poway is responsible for removing and replacing damaged sidewalks within the public right-of-way (ROW). The ROW generally extends 10 feet back from the face of the curb. If the sidewalk or street is damaged because of misuse or intentional abuse, the city will make the repairs and bill the responsible party.

3. How do I report a non-life threatening emergency, such as potholes or non-functioning streetlights when City Hall is closed?

For non-emergencies, you can visit the service website to submit an online service request, which will be reviewed during normal business hours.

4. What happens if an urgent matter arises on a dark Friday such as a water main break, fallen tree in the road, or traffic signal outage?

Urgent Public Work matters that occur after normal business hours will be handled as any other after-hours or weekend matter would be handled: contact Public Works at 858-668-4751. For non-emergencies, you can visit the service website to submit an online service request, which will be reviewed during normal business hours.

5. What are the current rates for trash service?

This link (PDF) provides the current maximum rates that can be charged by EDCO for trash and recycling services and this link is to the agenda report for the overview of the fees, including the franchise fee and AB 939 fee.

6. When is the trash bill mailed and when is it due?

EDCO directly bills customers bimonthly. The garbage bill is due on the 20th of the 2nd month.

7. May I have my trash payment automatically deducted from my checking account?

Residents should contact EDCO to obtain an authorization form for automatic payment or call 858-748-7769. In either case, a voided check is required to facilitate the automatic deductions.

8. If I don’t need trash service can I cancel it?

For health and safety reasons, weekly trash and recycling collection is a City Code requirement. If you can demonstrate you have a legitimate disposal alternative for your trash, and you can demonstrate that your recyclable materials are being recycled, you may apply for an exemption from weekly trash and recycling collection service. The exemption must be renewed annually. Contact the Public Works Department at 858-668-4700 to request an exemption application.

9. When should I put my containers out for collection?

Trash and recycling carts and yard waste cannot be placed out any earlier than sunset of the day before collection, and should be out by 7 a.m. on collection day. Carts and yard waste shall be placed in front of the owned or occupied premises. Carts must be removed from the place of collection no later than midnight of the day of collection. This is a City Code PMC 8.68.145C requirement.

10. My gardener comes to my house a couple of days before my scheduled pickup. Can they leave yard waste at the curb in front of my house until my pickup day?

No. Yard waste cannot be placed out any earlier than sunset of the day before collection and should be out by 7 a.m. on collection day. Containers used for yard waste must be removed from the place of collection no later than midnight of the day of collection. This is a City Code requirement.

11. Where may I dispose of electronic waste (e-waste)?

“E-waste” is the popular name for electronic products nearing the end of their useful life, and includes computers, televisions, VCRs, fax machines, and stereos. Cathode Ray Tubes (CRTs) found in most televisions and computer monitors contain approximately 5 to 7 pounds of lead, a hazardous material, which requires special handling. Therefore, computer monitors, televisions, and other electronic equipment should not be disposed in the trash. It is recommended that unwanted electronic items in good working condition be donated to your local thrift store or other charitable organization.

Free disposal of non-operational electronic waste is available at the City of Poway’s Household Hazardous Waste every Saturday from 9 a.m. to 3 p.m. (the facility is closed on weekdays and Saturdays preceding or following a major holiday.) The facility is located in the city’s Materials Handling Yard located at 12325 Crosthwaite Circle, off Stowe Drive, east of Community Road in the South Poway Business Park. Residents are encouraged to combine delivery of e-waste with their next trip to the household hazardous waste facility to dispose of unwanted paints, solvents, automotive fluids, auto batteries, and other unused household toxins.

A special AB 939 fee appears on the monthly EDCO residential trash bills, which is passed through to the city to fund its household hazardous waste and e-waste disposal programs. The Regional Solid Waste Association (RSWA) assumed the operation of the Poway permanent HHW collection facility in July 2000. The City of Poway has realized a significant savings in HHW disposal costs under the contract RSWA entered into with EDCO Waste and Recycling Services and its subcontractor, to provide HHW management services at a fixed cost.

12. What do I do with my holiday tree?

EDCO Disposal will pick up your holiday tree, including flocked trees, on collection day for 2 weeks immediately following Christmas day at individual homes and multi-family units. The stand and all trimmings should be removed, and it is appreciated if trees are cut to lengths of no more than 4 feet and 18 inches in diameter. Place cut trees in designated yard waste recycling container(s), or bundle tree sections together with twine and place on the curb. Residents are required to cut and bundle their trees if they are placed for collection after the 2-week period ends. Look for more details about tree recycling in your EDCO billing statement, or call EDCO Disposal at 858-748-7769.

13. What is the holiday trash schedule?

EDCO Disposal’s residential service is delayed 1 day after the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. You will only be affected by this delay if your service day falls on or after one these holidays. Holidays which fall on a Saturday or Sunday do not delay waste removal services for the remainder of the week.

14. Will trash pick-up scheduled services be affected by the Fixed Compressed Work Week?

Trash pick-up scheduled services will not be affected.

15. Will street sweeping be affected by the Fixed Compressed Work Week?

Street sweeping scheduled services will not be affected.

16. Will contractors be allowed to work on closed Fridays?

Yes, some contractor activities will be allowed on closed Fridays as long as they do not require inspection, do not require traffic control to be set-up, or do not include work in the right-of-way. Some of the activities that will not be allowed are:

• Right-of-way and easement encroachment activities
• Public water or wastewater work by contractors
• Tie-ins
• Shutdowns
• Potholing
• Pressure testing
• Bacti’s
• Jobs that require boring

Deviation will not be permitted without the prior consent of the Engineer, except in emergencies involving immediate hazard to persons or property.

17. I want to remodel my home or yard. How do I get a temporary bin to collect the demolition or yard waste?

Contact EDCO Disposal to request a temporary bin for a nominal fee.

18. How do I dispose of large bulky items that do not fit in my gray trash container?

EDCO provides pickup of large bulky items for a nominal fee. Each fall and each spring residential customers are also mailed a coupon for the Self-Haul Cleanup Event. The coupon is valid for the free disposal of 1 load at the local transfer station over a 3-month period.

19. What can I put in my blue recycling container and what goes in the gray trash container?

Go to, What Goes Where.

20. Where may I dispose of household hazardous waste?

Poway residents may dispose of household hazardous waste at the Household Hazardous Waste Collection Facility located at 12325 Crosthwaite Circle, off Stowe Drive, east of Community Road in the South Poway Business Park. The facility is open every Saturday (except holiday weekends) from 9 a.m. to 3 p.m. The facility accepts leftover paint, auto fluids, drain opener, or any unused products containing toxic chemicals used to maintain your home or automobile. Products labeled caution, warning, danger, poison, toxic, flammable, or corrosive are considered hazardous.

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Smoke Detectors

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1. What type of alarm should I buy?

When choosing a smoke alarm, there are several things to consider. Dozens of reputable brands of smoke detectors are readily available. No matter where you buy your detectors, be sure to buy only "listed" units. The Underwriters Laboratories (UL) or Factory Mutual (FM) mark on your smoke detector will ensure that it was evaluated and it meets nationally recognized safety requirements.

2. How many should I have?

It is important for every household to have at least one smoke detector; however, more is optimal. The quicker the smoke detector senses the smoke, the quicker you will know about it and the more time you and your family will have to act appropriately or evacuate to safety. The Poway Fire Department recommends that every home have a smoke detector in each hallway leading to bedrooms, in each bedroom itself, and on every level of the home. The Uniform Building Code requires a smoke alarm inside each sleeping area for new construction. Smoke detectors can be powered by either battery or "hard-wired" into your home's electrical system with a battery back-up in case of a power failure. The best system is to have all of the smoke detectors in your home hard-wired with battery back up and inner-connected (when 1 smoke alarm goes off, all smoke alarms sound at once). Smoke alarms are not recommended for kitchens or garages.

3. Where should I place them?

The placement of smoke detectors is very important. Sleeping areas need the most protection. One alarm in a short hallway outside the bedroom area is usually adequate; however, longer hallways should have one at each end. For maximum protection, install an alarm in each bedroom.

4. How often should I change the battery in my smoke detector?

It is recommended that you change the batteries in your smoke detector twice a year. An easy way to remember is to change the batteries every spring and fall when you adjust your clocks for time change. "Change your clock, change your battery." If your smoke detector starts making a chirping sound, this is also an indicator that the battery needs to be replaced.

5. When do I need to replace my smoke detector?

Always follow the manufacturer’s instructions, but typically they should be replaced at around 10 years. Like any appliance, smoke alarms wear out and the likelihood of them failing increases after this time.

6. How and when should I test my smoke detector?

It is extremely important to test and clean all detectors regularly. Clean the alarm face and grill often to remove dust and lint. Never paint a smoke detector as it may interfere with proper function of the alarm. Check the smoke alarm monthly by pushing the test button. Be sure to replace the batteries at least once a year.

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Standard Urban Storm Water Mitigation Plan

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1. What is SUSMP?

The Standard Urban Stormwater Mitigation Plan (SUSMP) was adopted by the City of Poway to meet a requirement of the Municipal Storm Water Permit from the California Regional Water Quality Control Board. Because anything that enters the storm drain system flows directly to creeks, lakes and the ocean, SUSMP is intended to reduce post-construction urban runoff and water pollution from types of projects considered most likely to cause runoff or pollution.

2. How does development increase urban runoff and water pollution?

Any type of development can generate pollutants such as trash, oil leaking from cars, fertilizers, pesticides, and more. In addition, replacing areas where plants normally grow with impervious surfaces, such as pavement or buildings, reduces the amount of storm water that can soak into the ground and increases runoff. Increased runoff can cause erosion problems and also carries pollutants into the storm drain system, where they flow untreated into creeks, lakes and the ocean.

3. How do I know whether my construction project is subject to SUSMP requirements?

A project is subject to SUSMP requirements if it falls in any of the following categories:

• Pollutant-generating development project - 1 acre or more
• Residential development of 10 or more units
• Commercial development greater than 100,000 square feet
• Automotive repair shop
• Restaurant
• Steep hillside development greater than 5,000 square feet
• Creation of 2,500 square feet or more of impervious surface with discharge of runoff to an Environmentally Sensitive Area
• Parking lot larger than 5,000 square feet or with more than 15 parking spaces
• Street, road, highway, or freeway that adds more than 5,000 square feet of new paved surface
• Significant redevelopment that adds 5,000 square feet or more of new impervious surface

4. What is the city looking for when reviewing my plans?

The city will check to see that the applicant has identified all of the pollutants that could be generated by the proposed development, as well as any pollutants that already impair the quality of the water body to which the project drains. The drainage study report will be reviewed to ensure that the effects of the project on the rate and volume of runoff are identified.

The city will then check to ensure that each potential pollutant and all flow issues are addressed through the use of 3 types of Best Management Practices (BMPs):

• Site Design (minimizing increases in runoff)
• Source Control (reducing the amount of pollution generated)
• Treatment Control (removing pollutants from runoff)

5. How can the project design help reduce urban runoff and pollution?

Streets, sidewalks and parking lot aisles should be kept as narrow as standards allow. Minimizing impervious surfaces and conserving natural areas and natural drainage systems reduces runoff and helps filter some types of pollutants. Making sure that all impervious surfaces drain to landscaped areas also helps storm water to soak into the ground rather than running off into the drainage system.

6. What can I do to reduce the amount of pollution my project creates?

Cover all outside storage containers, trash bin structures, fueling and maintenance areas and similar areas, and design them to ensure they prevent contact between potential pollutants and storm water. Hillsides should be landscaped to prevent erosion. Stenciling storm drains reduces illegal dumping and reminds everyone that whatever goes into the storm drain will flow untreated into waterways.

7. How can I remove pollutants from the runoff?

Grassy swales, constructed wetlands, and infiltration structures can act as biofilters to remove pollutants from runoff. Detention basins allow suspended pollutants to settle out, where they can be properly disposed of later. In some cases, filtration systems or drainage inserts can be used to filter pollutants from flowing into storm drains or other bodies of water.

8. Who is responsible for maintaining the Best Management Practices?

To be effective at reducing pollution, the Best Management Practices (BMPs) must be maintained regularly. For all private projects, it is the owner’s responsibility to maintain the BMPs in perpetuity. The city periodically inspects BMPs to ensure they continue to function as designed.

9. Where can I get more information?

The full text of the SUSMP requirements can be found in the Poway Local SUSMP, which is available in the Development Services Department, Land Development Engineering Division. These requirements have been incorporated in Chapters 16.100 through 16.105 of the Poway Municipal Code (PMC). Handbooks that give additional information on the design and implementation of BMPs can be found online.

For more information, please contact Development Services at 858-668-4600, or visit the Development Services counter on the 1st floor of Poway City Hall at 13325 Civic Center Drive.

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Traffic Engineering

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1. The lights at an intersection do not change fast enough or only let a few cars through at a time. Whom can I contact about this?

You can contact Traffic Engineering to report the problem. Let us know the time of day, the direction you are traveling, and which segment of the traffic light is involved. Traffic signals have to be modified periodically to accommodate changes in the City or traffic patterns. You can also submit a service request through the YourGov app or website.

2. Do the City's traffic signals record video?

No, the City’s traffic signals do not record any video.  Many signals do have cameras however the feed is not monitored and the data is not recorded.  These cameras are used solely for the detection of cars in lieu of physical loop detectors in the roadway.

3. What is the Traffic Safety Committee?

The Traffic Safety Committee meets as necessary to discuss traffic issues raised by residents or City staff. The meetings are held to determine the best course of action to improve a traffic-related issue. Some recommendations from the Committee are sent to the City Council for approval or denial. These meetings are open to the public, and you are invited to attend.

4. Whom do I call when a street light is out?

The maintenance of street lights is the responsibility of the Public Works Department. To report an outage or malfunctioning traffic signal, please contact them at 858-668-4700, or after hours at 858-668-4751. You can also submit a service request through the YourGov app or website.

5. How do I request a new traffic sign on a public street?

Requests for new traffic signs on public streets are evaluated on a case-by-case basis following the California Manual on Uniform Traffic Control Devices (MUTCD). They are regulated in accordance with both State and local laws. To request a new traffic sign on a public street, please email us, or call 858-668-4668.

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Trash & Recycling Collection

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1. What are the current rates for trash service?

This link provides the current maximum rates that can be charged by EDCO for trash and recycling services and this link is to the agenda report for the overview of the fees, including the franchise fee and AB 939 fee.

2. What is the holiday trash schedule?

EDCO Disposal’s residential service is delayed one day after the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. You will only be affected by this delay if your service day falls on or after one of these holidays. Holidays which fall on a Saturday or Sunday do not delay waste removal services for the remainder of the week.

Waste and recycling collection services for commercial businesses are unaffected by the holiday and will be provided on the regularly scheduled service day.

3. If I don’t need trash service can I cancel it?

For health and safety reasons, weekly trash and recycling collection is a City Code requirement. If you can demonstrate you have a legitimate disposal alternative for your trash, and you can demonstrate that your recyclable materials are being recycled, you may apply for an exemption from Weekly Trash and Recycling Collection Service. The exemption must be renewed annually. Contact the Public Works Department at 858-668-4700 to request an exemption application.

4. My gardener comes to my house a couple of days before my scheduled pickup. Can they leave yard waste at the curb in front of my house until my pickup day?

No. Yard waste cannot be placed out any earlier than sunset of the day before collection and should be out by 7 a.m. on collection day. Containers used for yard waste must be removed from the place of collection no later than midnight of the day of collection. This is a City Code requirement.

5. Where may I dispose of electronic waste (e-waste)?

“E-waste” is the popular name for electronic products nearing the end of their useful life, and includes computers, televisions, VCRs, fax machines, and stereos. Cathode Ray Tubes (CRTs) found in most televisions and computer monitors contain approximately 5 to 7 pounds of lead, a hazardous material, which requires special handling. Therefore, computer monitors, televisions, and other electronic equipment should not be disposed in the trash. It is recommended that unwanted electronic items in good working condition be donated to your local thrift store or other charitable organization.

Free disposal of non-operational electronic waste is available at the City of Poway’s Household Hazardous Waste every Saturday from 9 a.m. to 3 p.m. (the facility is closed on weekdays and Saturdays preceding or following a major holiday.) The facility is located in the city’s Materials Handling Yard located at 12325 Crosthwaite Circle, off Stowe Drive, east of Community Road in the South Poway Business Park. Residents are encouraged to combine delivery of e-waste with their next trip to the household hazardous waste facility to dispose of unwanted paints, solvents, automotive fluids, auto batteries, and other unused household toxins.

A special AB 939 fee appears on the monthly EDCO residential trash bills, which is passed through to the city to fund its household hazardous waste and e-waste disposal programs. The Regional Solid Waste Association (RSWA) assumed the operation of the Poway permanent HHW collection facility in July 2000. The City of Poway has realized a significant savings in HHW disposal costs under the contract RSWA entered into with EDCO Waste and Recycling Services and its subcontractor, to provide HHW management services at a fixed cost.

6. What do I do with my holiday tree?

EDCO Disposal will pick up your holiday tree on collection day for 2 weeks immediately following Christmas day at individual homes and multi-family units. The stand and all trimmings should be removed, and it is appreciated if trees are cut to lengths of no more than 4 feet and 18 inches in diameter. Place cut trees in designated yard waste recycling container(s), or bundle tree sections together with twine and place on the curb. Residents are required to cut and bundle their trees if they are placed for collection after the 2-week period ends. Look for more details about tree recycling in your EDCO billing statement, or call EDCO Disposal at 858-748-7769.

7. Will trash pick-up scheduled services be affected by the Fixed Compressed Work Week?

Trash pick-up scheduled services will not be affected.

8. I want to remodel my home or yard. How do I get a temporary bin to collect the demolition or yard waste?

Contact EDCO Disposal to request a temporary bin for a nominal fee.

9. How do I dispose of large bulky items that do not fit in my gray trash container?

EDCO provides pickup of large bulky items for a nominal fee. Each fall and each spring residential customers are also mailed a coupon for the Self-Haul Cleanup Event. The coupon is valid for the free disposal of 1 load at the local transfer station over a 3-month period.

10. When should I put my containers out for collection?

Trash and recycling carts and yard waste cannot be placed out any earlier than sunset of the day before collection, and should be out by 7 a.m. on collection day. Carts and yard waste shall be placed in front of the owned or occupied premises. Carts must be removed from the place of collection no later than midnight of the day of collection. This is a City Code PMC 8.68.145C requirement.

11. May I have my trash payment automatically deducted from my checking account?

Residents should contact EDCO to obtain an authorization form for automatic payment or call 858-748-7769. In either case, a voided check is required to facilitate the automatic deductions.

12. When is the trash bill mailed and when is it due?

EDCO directly bills customers bi-monthly. The garbage bill is due on the 20th of the 2nd month.

13. What can I put in my blue recycling container and what goes in the gray trash container?

Go to, What Goes Where.

14. Where may I dispose of household hazardous waste?

Poway residents may dispose of household hazardous waste at the Household Hazardous Waste Collection Facility located at 12325 Crosthwaite Circle, off Stowe Drive, east of Community Road in the South Poway Business Park. The facility is open every Saturday (except holiday weekends) from 9 a.m. to 3 p.m. The facility accepts leftover paint, auto fluids, drain opener, or any unused products containing toxic chemicals used to maintain your home or automobile. Products labeled caution, warning, danger, poison, toxic, flammable, or corrosive are considered hazardous.

15. Can I throw common batteries and fluorescent tubes in the trash?

No. These items are now regulated under California’s “Universal Waste Rule” and must be taken to a drop-off location. Please go to Universal Waste for more information. Universal Waste is also accepted at the Poway Household Hazardous Waste Collection Facility.

16. I am a new resident. What do I need to know about trash and recycling in Poway?

Go to, Information for New Residents.

17. My trash was not picked up. Who do I call?

Residents should contact EDCO at 858-748-7769 to report missed pick-ups.

18. I am going away for an extended period of time and will not be using my trash service. Do I have to continue my trash service?

Contact EDCO Disposal at 858-748-7769 to request a temporary vacation hold on your service.

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Voting

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1. How do I know which district I am in?

Input your address in the interactive map to locate which district you reside in. For assistance, please contact the City Clerk’s Office by calling (858) 668-4530.

2. Does Poway have limits on campaign contributions?

Yes, the City’s regulations regarding campaign contributions can be found in Poway Municipal Code Chapter 2.28.

Poway Municipal Code Section 2.28.

3. Does a candidate have to live in the district they wish to represent?

At the time nomination papers are issued, a person running for Mayor must be a resident of Poway, and a person running for City Council must reside in the district for which they are seeking election. 

4. How do I register to vote?

Register to vote online at the Secretary of State website https://registertovote.ca.gov/.

You can request a voter registration form by the calling the Registrar of Voter’s office at (858) 565-5800 or emailing rovmail@sdcounty.ca.gov. Voter registration forms are also available by appointment at the City Clerk’s Office by calling (858) 668-4530 or emailing cityclerk@poway.org.

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Water / Sewer Services

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1. How do I establish service for water?

The city must have an Application for Water Service to establishing water service, which must be signed by the person responsible for payment of the bill. The application can be submitted in two ways:
* In person by coming during normal business hours to the city's Customer Services counter in City Hall (13325 Civic Center Drive)
* By email to customerservices@poway.org


Application for Water Service

2. What forms of payment are accepted?

Cash, checks, and money orders are accepted. Payment options can be found on the Pay Your Bill page. At the current time, we are unable to accept debit or credit cards for payments made in person.

3. What if I want to pay my water bill on the closed Friday?

Water payments may be sent by mail, dropped off in the secure water payment depository box in the City Hall parking lot, or made online. The secure payment box is available at all times.

4. I just returned from vacation and discovered that my water service has been locked off because I forgot to pay my bill. I need my water service turned back on and it’s a closed Friday; what do I do?

Requests made outside of normal business hours (including closed Fridays, weekends, or holidays) are subject to after-hours fees. To have service reinstated during these times / days, contact the city’s Water Treatment Plant at 858-668-4449. When the after-hours employee arrives, you will be required to sign an agreement to pay the after-hours fee before 9 a.m. the next business day.

5. I moved into my new residence on a closed Friday, and there is no water service at my residence. How can I get service established today?

Requests made outside of normal business hours (including closed Fridays, weekends, or holidays) are subject to after-hours fees. To have service reinstated during these times / days, contact the city’s Water Treatment Plant at 858-668-4751. When the after-hours employee arrives, you will be required to sign an agreement to pay the after-hours fee before 9 a.m. the next business day. You will also be required to contact Customer Services on the next business day to officially sign up for service.

6. I need to obtain a construction hydrant meter. Can I do this on a closed Friday?

All requests for a temporary construction hydrant meter must be made in person at least 2 business days before the meter is needed during City Hall normal business hours.

7. Who do I contact for a water emergency on a closed Friday?

If you are experiencing a water emergency outside of City Hall normal business hours, please contact the city’s Water Treatment Plant at 858-668-4449 for assistance.

8. Can I pay my water bill on the city’s website?

Online bill pay is available for Water / Sewer Utility Bills and is free to all water / sewer customers. To get started, you will need to have your account number and service address available. More information can be found on the Pay Your Bill page.

9. When is the water bill mailed, and when is it due?

Water bills are mailed bimonthly (every 2 months). A customer is assigned to 1 of 4 billing cycles. Payment is due within 15 days of receipt of the water bill and becomes delinquent 30 days after the bill is mailed.

10. How are water and wastewater rates calculated?

Go to the Understanding Your Bill information page.

11. Does the City provide financial assistance for filling a pool?

The City of Poway does not provide financial assistance for filling your pool. To ensure that the filling of your pool does not affect your sewer billing, it is recommended that you not fill your pool during the winter months of November-April. For an explanation of how your sewer charge is calculated, please read more about Rates and Fees or contact a customer service representative during business hours.

12. When will my wastewater rate be recalculated?

Each year wastewater rates are recalculated to include the previous three years winter water use. This excludes the current winter season. The recalculated rate will be reflected in bills mailed to customers in the months of March or April depending on your bill cycle.

13. Why are there two different charges on my wastewater bill?

The fixed bimonthly wastewater charge recovers a portion of the City’s fixed costs of system capacity, billing, and administrative overhead. The commodity rate recovers the cost of wastewater treatment based on consumer use.

14. Why do we take 85% of the lowest winter water use to determine wastewater charges?

We take 85% of the lowest winter water use based on the assumption that 15% of the billed water use is not returned to the sewer system for irrigation and pool filling, while the remaining 85% is returned to wastewater.

15. Why do we use the last three years average to determine wastewater charges?

We use the last three years average of lowest winter water use to account for variations in weather, leaks, or other variations, that may cause a higher than normal wastewater bill are minimized for our customers.

16. What if I don’t fall into the single-family residential wastewater category?

Commercial and other non-residential customers pay wastewater charges based on their water consumption for that billing period. All customers also pay a fixed bimonthly wastewater service charge based on water meter size and customer classification to recover the City’s costs for system capacity, billing, and administrative overhead.

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Water Conservation

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1. Are turf replacement rebates available?

Yes, a Turf Replacement Program offered by the San Diego County Water Authority is accepting applications. For more information, visit the SoCal Water$mart website.

2. Where does our water come from?

The City of Poway imports nearly all of its water from Northern California and the Colorado River. The City purchases this water from the San Diego County Water Authority and the Metropolitan Water District of Southern California. About 5% of Poway’s water supply is recycled water purchased from the City of San Diego for irrigation in the Business Park.

3. Does the City use recycled water?

Yes. Poway has a recycled water distribution system serving the South Poway Business Park. The water is treated wastewater intended for outdoor irrigation only. The City of Poway pipes its wastewater to the City of San Diego for treatment, where it is processed as recycled water. Recycled water is transported, stored, and distributed through separate purple colored pipes.

4. Can the City provide recycled water in other parts of Poway?

The City is evaluating future opportunities to extend the pipeline in the Business Park and to Community Park. The City’s recycled water master plan further identifies areas such as golf courses, parks, and landscape maintenance districts to receive recycled water if the funding and infrastructure become available.

5. Can I install a gray water system?

Gray water reuses a household’s water from washing dishes, laundry, or bathing to irrigate landscaping. To legally install a gray water system, a permit from the County of San Diego is required. For more information, please contact the County's Environmental Health Division at (858) 565-5173 or view go to the Graywater Systems page.

6. Can I dig a well on my property?

San Diego County's Department of Environmental Health regulates water wells. For general information, call (858) 565-5173 or go to the Water Well Program website.

7. Why is water from reservoir tanks and fire hydrants drained? Can it be used?

Flushing a fire hydrant or reservoir tank is necessary to maintain, protect and meet water quality standards. Only the required amount of water is released. And while it seems like a waste of water, reusing the water is not economical. In order to save $800 worth of water while lowering a reservoir for maintenance, it would cost $3,000 to collect and transport it to Lake Poway. City staff continues to monitor and evaluate new methods or tools that may be developed to make it economically feasible to capture and reuse this water.

8. Who can I call if I observe water waste?

Water issues can be reported to the City by calling (858) 668-1215.

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Wildfire Defensible Space Program

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1. Who can I call to get more information on defensible space?

You can call the Defensible Space Hotline at 858-668-4611.

2. What is defensible space?

Creating defensible space refers to managing the vegetation within 100-feet of a structure. It requires:

• Cutting and trimming of highly flammable chaparral
• Removal of dead or dying trees and shrubs

It is important to have a landscape design that considers the types of plants used and their arrangement that achieves the objectives stated above as outlined in Section 6 of the City of Poway’s landscape guidelines titled Vegetative Fuel Management. Please note that these landscape guidelines apply only to new developments, however the concepts and ideas contained within this document can assist homeowners and designers reduce their wildfire risk. Defensible space does not require clearing, grubbing, grading, or the exposure of bare soil.

3. When is the Wildfire Defensible Space Program in effect?

This ordinance is effective as of September 19, 2008. Successful implementation of this new program required the hiring of an additional code compliance officer and several temporary officers before the end of the 2008 calendar year.

4. What is the purpose of this program?

The goal is to save homes during wildfires. This primarily involves the reduction of flammable vegetation around structures. Reducing highly flammable vegetation will shorten the flame length and reduce the speed and intensity of a wildfire. Defensible space around structures will increase the ability to survive a wildfire.

5. Why should the city do this?

The creation of defensible space is an important part of the comprehensive strategy to lessen the devastating impacts of wildfire. It is the Fire Department’s experience that providing for defensible space is an effective, efficient, proven, and practical action that a community can take to reduce our significant wildfire risk.

6. What does the Wildfire Defensible Space Program include?

The program includes:

• The reduction of flammable vegetation on city-owned land near structures
• Providing individualized home assessments to homeowners whose properties require flammable vegetation reduction citywide
• Public education
• Annual maintenance
• Annual inspections to ensure that the reduction of flammable vegetation is maintained
• The issuance of certificates of compliance to homeowners who create and maintain 100 feet of defensible space

7. What vegetation would be included in this program?

This program calls for the reduction of highly flammable chaparral species (such as sumac, chamise, scrub oak, and sage) and annual weeds. This program does not include ornamental landscaping, although some ornamental landscaping may be highly flammable. City staff will make non-binding recommendations on how to reduce this risk. Low-flammability, native species will not be recommended for reduction or removal, e.g. toyon, yucca, and lemonade berry. The city will provide a residential guide to fire safe landscaping.

8. What about trees? Will they be required to be trimmed?

Tree trimming may be recommended, but will not be required. Trees that are dead or dying would need to be removed if they pose a fire hazard as determined by the city's Fire Marshal. Staff may consult with our city arborist, landscape architect, or biologist to determine the condition of an existing tree. If a resident does not agree that a tree is dead or dying, a written opinion from an arborist should be obtained by the property owner and provided to the city. Heritage trees are not included in this program.

9. What constitutes a structure?

A structure is defined as any of the following:

• A home and any attached garage or other attached building
• A building designed primarily for human use
• A building designed to house farm animals

This definition of a structure does not include sheds, storage buildings, or detached garages.

10. Why is there a 100-foot defensible space distance?

A distance of 100 feet is used to:

• Help prevent a fire from igniting a structure
• Reduce the risk of burning embers penetrating a structure
• Enhance firefighter safety

11. What if a 100-foot space around my home overlaps onto my neighbor’s property?

• For existing homes, you would be responsible for managing the vegetation up to your property line. Your neighbor would be responsible for managing the vegetation on his/her property in order to achieve 100 feet of defensible space from your structure.
• For homes being newly built or for existing homes being significantly remodeled, providing for defensible space will initially be the responsibility of the individual making the improvements.

12. What areas of the city will be included in this program?

The program is citywide, and includes city, state, special district, utility, and privately-owned land where structures are within 100-feet of highly flammable chaparral. The focus will be on areas where chaparral is found near structures. Streambeds, banks, and vernal pools are excluded from this program based upon prior agreements with wildlife agencies.

13. How is this program going to be implemented?

1. The city will examine aerial photographs to identify structures that are at risk and that do not meet the 100-foot defensible space standard.
2. The identified structures will then be prioritized based on current fire risk.
3. In order of priority, city staff will contact the property owner and make an appointment to conduct a home assessment. A home assessment is required before any work can begin.
4. A site-specific plan will be developed in cooperation with each property owner, which includes reasonable timelines for completion.
5. City staff will conduct follow-up inspections.
6. Certificates of compliance will be provided to homeowners who create 100 feet of defensible space.
7. City staff will send out annual notifications of required maintenance.

14. Who will conduct the assessments?

The city’s compliance officers, in consultation with the city’s Fire Department, landscape architect, arborist, and biologist, will conduct the assessments. The city’s compliance officers are knowledgeable about flammable plant species and wildland fire behavior.

15. If I have not been contacted by the city, may I request a home assessment?

Yes, you may request a home assessment by contacting Development Services. Staff will call you within 2 working days to schedule an appointment. Home assessments will be conducted based on fire risk, as determined by staff.

16. Will a permit be required to do the work?

A no-fee application must be completed prior to the removal of any vegetation. The application will be completed by city staff during the home assessment process. This application allows the city to track the amount and type of vegetation removed for fire safety.

17. What will it cost the average homeowner to comply with this program?

Costs will vary greatly. Some homeowners have 100 feet of defensible space, and will not incur additional costs. Some homeowners will have to reduce the flammable chaparral vegetation in varying distances to reach 100 feet of defensible space. This work is highly labor intensive.

• Homeowners may do the work themselves and utilize the city’s unlimited green curbside refuse service.
• Homeowners may choose to hire a contractor, in which case, costs will vary considerably. Upon request, the city will provide contractor information for estimates.

18. What if someone refuses a home assessment or inspection of his/her property?

We encourage and expect a high degree of cooperation, as this is a valuable city service being provided to residents. City staff will attempt to view the property from offsite in order to complete an inspection. As a last resort, the city may obtain an entry warrant in order to inspect the property.

19. What if someone refuses to reduce the flammable vegetation on his/her property?

The city would have the ability to perform the work by a city contractor using the same process as our weed abatement program. The property owner would be responsible for paying the cost of the work plus an administrative fee.

20. What about wood chips and organic compost?

Wood chips and organic compost are allowed as mulch at a depth of no more than 6 inches. Wood chip piles are regulated through the Fire Code since they can be a fire danger.

21. Can defensible space and maintenance be accomplished with minimal impact to wildlife?

Yes. Work should not be conducted during nesting season. Staff can assist in providing guidelines for the timing. This program calls for the reduction of flammable vegetation through cutting and trimming, not the clearing of wildlife habitat.

22. Is there an appeal process?

Yes. Property owners may appeal using the process established in the Poway Municipal Code.

23. What about fences, decks, and patio covers?

Existing fences, decks, and detached patio covers may remain within the wildfire defensible space area. However, as these features may present an increased fire risk to the structure, nonbinding fire safe recommendations will be provided by city staff to residents. In high fire risk areas, the materials and method of construction of new fences, decks, and patio covers are regulated by Chapter 15.05 of the Wildland-Urban Interface Code in the Poway Municipal Code Chapter 15.05.

24. Will San Diego Gas and Electric (SDG&E) be required to reduce the vegetation under overhead utility lines?

Yes.