Steps for Shutting off Your Water Meter
To turn off the water to your house follow these steps:
- Locate your water meter. The meter is typically located in a box by your sidewalk with a concrete lid.
- Locate your customer valve. The customer valve is located after the meter, towards the house.
- Turn the customer valve a quarter turn. The valve handle should be in the on position, parallel to the pipe. To turn it off, turn the valve one-fourth turn so that it is perpendicular to the pipe.
- If you cannot locate or turn off the customer valve, please call the City of Poway at (858) 668-4401 to a staff member assist you in locating your meter.
Do not try to operate the City of Poway's valve (on the street side of the meter).